Daniela De La Rosa
Tampa
Summary
Dynamic professional with a proven ability to quickly learn and adapt to evolving workplace demands. Recognized for exceptional communication skills in both English and Spanish, enabling effective collaboration with diverse teams and clients. Highly skilled in multitasking, prioritizing tasks, and maintaining attention to detail while ensuring safety standards. Adept at working independently in fast-paced environments, consistently contributing to organizational success through a proactive and collaborative approach.
Overview
4
4
years of professional experience
Work History
Lead Surgical Technologist
IBI Healthcare Institute
03.2022 - Current
- Performed surgical procedures such as suturing lacerations or removing foreign bodies from wounds.
- Coordinated referrals to specialists and other healthcare providers when necessary.
- Monitored patients recovering from various treatments.
- Communicated with patients and recorded vitals after surgical procedures to evaluate current health status.
- Collaborated with anesthetists and nurses before, during and after surgical procedures for comprehensive care.
- Assessed operating room for sterility before beginning procedures by evaluating overall room cleanliness, instruments and equipment.
- Maintained accurate electronic medical records for all patients seen in clinic or hospitalized at the facility.
- Attended continuing education programs relevant to specialty areas of practice.
- Examined patients' medical history, medication allergies, physical condition and test results to verify necessity of operations and determine proper procedures.
Customer Service Representative
IBI Healthcare Institute
03.2022 - Current
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Led on- and off-site customer support teams across multiple time zones.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Strengthened customer retention by offering discount options.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Patient Coordinator
IBI Healthcare Institute
03.2022 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
Customer Sales Representative
Master Dry Out
10.2021 - 03.2022
- Reduced process lags by training employees on best practices and protocols.
- Developed strong relationships with clients through effective communication.
- Greeted customers upon arrival at the store and provided assistance as needed.
- Recognized security risks to properly handle situations.
- Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Maintained accurate records of customer orders and payments.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Generated regular reports on sales performance metrics for management review.
Surgical Technologist
The Plastic Surgery Center
07.2021 - 10.2021
- Assisted in maintenance of a safe environment for patients and staff by adhering to hospital policies and procedures.
- Monitored and assessed operating room conditions and patient and surgical team needs.
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Responsible for ensuring compliance with applicable regulatory standards.
- Assisted surgeon with patient preparation for total joint replacement procedures.
- Maintained surgical areas and oversaw inventory management.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Instructed new employees on proper techniques of performing daily tasks.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Participated in quality improvement activities within the department.
Education
Bachelor of Science - Applied Psychology
Colorado Christian University
Denver, CO05-2025
Associate of Science - Health Sciences
Concorde Career Institute
05-2021
High School Diploma -
Leto High School
06-2019
Skills
- Anatomy
- Patient care
- Preoperative preparation
- Surgical expertise
- Neurophysiology
- Sterile technique
- Listening skills
- Customer engagement
- Sales training
- Teamwork and collaboration
- Bilingual in Spanish, English
- Adaptive team player
- Shipping procedures
- Excel spreadsheet tracking
- Data entry
- HIPAA proficiency
- Safety protocols expertise
- Basic life support
Background
Pursuing a Master’s degree in Counseling via a hybrid program, primarily online with one required in-person session annually.
Education and Training
other,other,true,other
Languages
Spanish
Native or Bilingual
Timeline
Lead Surgical Technologist
IBI Healthcare Institute
03.2022 - Current
Customer Service Representative
IBI Healthcare Institute
03.2022 - Current
Patient Coordinator
IBI Healthcare Institute
03.2022 - Current
Customer Sales Representative
Master Dry Out
10.2021 - 03.2022
Surgical Technologist
The Plastic Surgery Center
07.2021 - 10.2021
Associate of Science - Health Sciences
Concorde Career Institute
High School Diploma -
Leto High School
Bachelor of Science - Applied Psychology
Colorado Christian University
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