Daniela Del Real
Northridge,CA
Summary
Responsive team leader with strong Retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Strategic planner with adaptable approach. Bringing retail expertise and 7 years experience.
Overview
8
8
years of professional experience
Work History
Floor Manager
Forever 21
Northridge, CA
01.2021 - Current
- Consistently creates a welcoming environment and experience for the customer by always maintaining and executing a customer first mentality. Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service.
- Serves as a role model to PT Store Supervisors and Sales Associates in areas of customer service, driving sales, cash management, inventory and follow-up with customers.
- Acts as a mentor to the PT Store Supervisors and Sales Associates by following the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking).
- Leads the overall store earnings by driving top line sales while managing controllable contribution.
- Spends at least 60% of the shift performing Leader on Duty tasks.
- Educates and provides feedback to PT Store Supervisors and Sales Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment.
- Facilitates new hire onboarding and training for various skill levels.
- Trains, coaches, and directs PT Store Supervisors and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.
- Arranges and executes suitable and effective training solutions for other team members based on performance.
- Supports daily merchandising, styling, floor set planning and execution, replenishment, launches, updates, shipment, zero selling reports, loss prevention and service.
- Ensures floor is replenished per company guidelines which includes follow-up with staff to ensure accuracy.
- Ensures service, merchandising, and operational standards are met through company-defined practices and processes.
- Partners with the leadership team to make product placement adjustments based on selling, inventory ownership and merchandising reports.
- Evaluates customer surveys to assist with the execution of any action plan to enhance the customer’s in-store experience.
- Adapts to a fast-paced environment and is capable of managing multiple priorities at once.
- Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.
Floor Supervisor
Forever 21
Northridge, CA
01.2018 - 12.2020
- Consistently creates a welcoming environment and experience for the customer.
- Quickly responds to customer inquiries and needs and assists other Leads and Brand Ambassadors when needed.
- Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service.
- Applies above average selling skills to engage with customers and provide knowledge of the brand.
- Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking).
- Leads the customer service experience by setting the pace and standards for all employees and promoting company programs while providing feedback to other Leads and Brand Ambassadors.
- Identified as a specialist associate that can be a role model in all functions of the store.
- Spends at least 60% of the shift performing Leader on Duty tasks.
- Coordinates the go-back process and replenishment from the fitting rooms, cash wrap, and sales floor areas by educating and providing feedback to Brand Ambassadors.
- Ensures that POS is reconciled with accurate balances and all deposits prepared as defined through policy and procedures.
- Supports sales productivity programs and highlights best practices on the sales floor and fitting room utilizing company recognition and incentive programs.
- Partners with visual merchandising team to ensure proper flexing and maintenance of merchandise presentation.
- Leads overall store earning by driving top line sales while managing controllable contribution.
- Understands and utilizes daily sales reports to direct and prioritize tasks.
- Adapts to a fast-paced environment, capable of managing multiple priorities at once.
- Supports all management, visual and sales teams consistently. Provides support in all cross functional departments, including but not limited to, store maintenance.
- Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.
Cash Specialist
Forever 21
Northridge, CA
01.2016 - 12.2017
- Consistently creates a welcoming environment as customers enter or exit the store.
- Immediately responds to customer inquiries and needs.
- Proactively seeks opportunities to deliver a great customer experience.
- Assists in the location, availability and selection of merchandise.
- Uses basic selling techniques to engage with the customer.
- Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer’s loyalty.
- Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
- Completes sales transactions and maintains proper accountability at registers.
- Processes merchandise returns and exchanges courteously and under company guidelines.
- Speaks positively about the brand, about our customers, and about other team members.
- Demonstrates initiative, teamwork and ownership in every interaction.
- Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations.
- Assists in daily store recovery, before, during or after store opening hours.
- Adheres to company policies, procedures, and loss prevention practices.
- Shares feedback and ideas with management that will help improve the processes in the store.
- Adapts to an environment that changes quickly while managing multiple tasks.
- Provides support for all cross-functional departments.
- Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.
Education
No Degree Yet - Business Administration And Management
CSUN
Northridge, CASkills
- Analytical/Business acumen
- Team building
- Coaching and developing
- Problem solving/critical thinking/decision making
- strong communication/Time management
- LP /inventory
- Effective listening
- Microsoft Access/Excell
- Time management
- Result oriented
- Visual/Orgenizetion/Marketing
Languages
Spanish
Professional
English
Professional
Timeline
Floor Manager
Forever 21
01.2021 - Current
Floor Supervisor
Forever 21
01.2018 - 12.2020
Cash Specialist
Forever 21
01.2016 - 12.2017
No Degree Yet - Business Administration And Management
CSUN