Dedicated educator with strong bilingual communication skills. Proven ability to foster positive relationships and engage diverse learners through creative lesson planning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher
Children's Lighthouse
Kyle, TX
07.2024 - 08.2025
Communicated effectively with parents regarding student progress and behavior.
Developed engaging lesson plans for diverse learning styles.
Assessed student performance through observations and informal evaluations.
Built and strengthened positive relationships with students, parents, and teaching staff.
Customer Service Representative
Gold Ranch Casino
Verdi, Nevada
05.2023 - 07.2024
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed strong customer relationships to encourage repeat business.
Developed positive relationships with customers through friendly interactions.
Processed transactions accurately at the casino's front desk and gaming areas.
Resolved customer complaints promptly and efficiently.
Online Grocery Associate
Ralphs Grocery
Lake Forest, California
04.2021 - 05.2023
Assisted customers with online grocery orders and product selection.
Processed and packed grocery items for timely delivery to customers.
Collaborated with team members to ensure efficient order fulfillment.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Legal Assistant
M&M Lawyers
Medellin, Colombia
02.2018 - 03.2021
Drafted legal documents and correspondence for attorneys and clients.
Organized and maintained case files using document management systems.
Answered phones promptly while providing courteous customer service.
Ensured that all paperwork was properly filed according to established procedures.
Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Education
Bachelor of Science - Occupational Health And Safety
Jose Antonio De Arevalo University
Medellin, Colombia
09-2017
Skills
Bilingual communication
Critical thinking
Attention to detail
Customer service
Self motivation
Transaction processing
Customer relationship management
Empathy and patience
Languages
English
Professional
Spanish
Professional
Certification
CPR Certified
References
References available upon request.
Timeline
Teacher
Children's Lighthouse
07.2024 - 08.2025
Customer Service Representative
Gold Ranch Casino
05.2023 - 07.2024
Online Grocery Associate
Ralphs Grocery
04.2021 - 05.2023
Legal Assistant
M&M Lawyers
02.2018 - 03.2021
Bachelor of Science - Occupational Health And Safety