Mariela Bermudez

Leadership & People Management

• Recruiting, hiring, training, and supervising employees

• Delegation of tasks and staff scheduling

• Team motivation and morale building

• Conflict resolution and employee coaching

Customer Service & Communication

• Bilingual: English & Spanish

• Customer complaint resolution

• Strong oral and written communication

• Building positive customer and donor relationships

Operations & Organization

• Store operations and daily management

• Visual merchandising and sales floor presentation

• Scheduling and shift planning

• Inventory control and loss prevention enforcement

• Maintaining safety and security standards

Sales & Financial Performance

• Meeting and exceeding sales and production goals

• Analyzing sales performance reports

• Budget management and expense control

• Cash handling, reconciliation, and reporting

Analytical & Problem-Solving

• Synthesizing and analyzing data

• Identifying and resolving problems quickly

• Developing solutions and process improvements

• Strategic thinking and decision-making

Administrative & Technical

• POS system operation

• Microsoft Office & Spreadsheet proficiency

• Report writing and documentation

• Strong math and reasoning skills

Professional Competencies

• Dependability and punctuality

• Initiative and self-development

• Ethics and professionalism

• Quality management and cost control

• Diversity and teamwork

• Recruiting, hiring, training, and supervising employees

• Delegation of tasks and staff scheduling

• Team motivation and morale building

• Conflict resolution and employee coaching

Customer Service & Communication

• Bilingual: English & Spanish

• Customer complaint resolution

• Strong oral and written communication

• Building positive customer and donor relationships

Operations & Organization

• Store operations and daily management

• Visual merchandising and sales floor presentation

• Scheduling and shift planning

• Inventory control and loss prevention enforcement

• Maintaining safety and security standards

Sales & Financial Performance

• Meeting and exceeding sales and production goals

• Analyzing sales performance reports

• Budget management and expense control

• Cash handling, reconciliation, and reporting

Analytical & Problem-Solving

• Synthesizing and analyzing data

• Identifying and resolving problems quickly

• Developing solutions and process improvements

• Strategic thinking and decision-making

Administrative & Technical

• POS system operation

• Microsoft Office & Spreadsheet proficiency

• Report writing and documentation

• Strong math and reasoning skills

Professional Competencies

• Dependability and punctuality

• Initiative and self-development

• Ethics and professionalism

• Quality management and cost control

• Diversity and teamwork

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.