DANIELA ECHEVERRY
Hialeah,FL
Summary
Proven Medical Assistant/Receptionist with extensive experience at DR. ALICIA MARIA LOTERO UPEGUI ENT, adept in medical office procedures and patient reception management. Demonstrates initiative by streamlining appointment settings, enhancing patient satisfaction, and maintaining strict confidentiality. Skilled in Microsoft Office and healthcare industry standards, consistently achieving high levels of customer satisfaction and operational efficiency. Trained to recognize pathologies during nasolaryngoscopy and stroboscopy. Pre-op care and recomendations.
Overview
8
8
years of professional experience
Work History
Medical Assistant/Receptionist
DR. ALICIA MARIA LOTERO UPEGUI
MEDELLIN, COLOMBIA
01.2017 - 10.2024
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Managed inventory of medical supplies and placed orders for replenishment when necessary.
- Conducted follow up calls with patients after their procedure was completed.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Cleaned and maintained medical equipment following procedures and standards.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Medical Assistant/Receptionist
SODIME
MEDELLIN, COLOMBIA
08.2017 - 11.2022
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Checked patients in and out for appointments and collected co-payments.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Provided assistance to clinicians during exams when needed.
- Communicated with patients with compassion while keeping medical information private.
- Assisted physicians with finalizing reports, speeches or presentations.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Responded promptly to requests from patients or staff members in a professional manner.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
PHOTOGRAPHY PRODUCTION - Photography
CESDE
MEDELLIN05-2016
High School Diploma -
COLEGIO SANTA MARIA DEL ROSARIO
MEDELLIN12-2013
Skills
- Medical receptionist experience
- Medical office procedures
- Medical terminology
- Healthcare industry
- Initiative-taking
- Patient check-in and check-out
- Patient callbacks
- Typing and filing
- Appointment setting
- Front desk operations
- Insurance verification
- Co-payment collection
- Referral verification
- Microsoft office
- Patient reception management
Affiliations
- Photography passionate
- Good cooker
- Family centered
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Medical Assistant/Receptionist
SODIME
08.2017 - 11.2022
Medical Assistant/Receptionist
DR. ALICIA MARIA LOTERO UPEGUI
01.2017 - 10.2024
PHOTOGRAPHY PRODUCTION - Photography
CESDE
High School Diploma -
COLEGIO SANTA MARIA DEL ROSARIO
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