Daniela Fernandez Lara

• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
• Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
• Assisted servers in providing efficient service for improved guest experiences.
• Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.

• Anticipated and addressed guests' needs providing them with exceptional customer service
• Greeting guests in a professional and cordial manner
• Answered phones in a fast manner within 3 rings.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.

• Oversaw payments from Insurance Carriers and Patients.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Handled emergency situations calmly and professionally while following proper protocols.
• Maintained an organized, welcoming lobby area to create a positive first impression for visitors.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

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• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.