Daniela Ferreira
Magnolia,TX
Summary
Driven and highly motivated individual with a passion for tackling new challenges. Renowned for a solid work ethic, adaptability, and exceptional interpersonal skills. Demonstrates proficiency in working autonomously and swiftly acquiring new competencies. Adept at multitasking, possessing excellent time management abilities, and dedicated to delivering exceptional customer service experiences. Proven track record of meeting organizational objectives through consistent and organized practices. Thrives under pressure, excels in navigating diverse situations, and adept at enhancing brand reputation. As a responsible and motivated student, eager to apply acquired education and technical prowess in real-world scenarios. Offers a robust skill set in software and application proficiency, alongside a commitment to handling demanding tasks efficiently.
Overview
2
2
years of professional experience
Work History
Curbside Curbie
HEB Store
Conroe, TX
12.2023 - Current
- Assisted customers with selecting items for their orders online.
- Processed customer orders accurately and efficiently.
- Maintained a clean and organized work area throughout the day.
- Verified that products chosen by customers were in stock and available for pick up.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Adhered to all safety protocols while handling merchandise in store.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
- Loaded items into carts or bags for customers according to their order requirements.
Manager
McDonald's
The Woodlands, TX
04.2022 - 12.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
Colegio Sagrado Corazon De Jesus
Venezuela , Tachira07-2020
Marketing
UTH Florida
Skills
- Customer Needs Assessment
- Customer Service
- Store Cleaning
- Customer Engagement
- Customer Care
- Customer Assistance
- Order Processing
- Product Picking
- Store Opening And Closing
- In-Store Support
- Order Bagging
- Time Management
- Multitasking And Organization
- Team Development
- Team Leadership
- Performance Reviews
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Curbside Curbie
HEB Store
12.2023 - Current
Manager
McDonald's
04.2022 - 12.2023
High School Diploma -
Colegio Sagrado Corazon De Jesus
Marketing
UTH Florida