Daniela Ferreyra
Miami
Summary
Detail-oriented offers more than an extensive, progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Primos Restaurant
Miami
11.2024 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
Assistant Manager
Narbona Key Biscayne
Key Biscayne
08.2022 - 11.2024
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Server
Narbona Key Biscayne
Key Biscayne
04.2021 - 08.2023
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
High School Diploma -
San Emilio
Buenos Aires12-1995
Skills
- Conflict resolution
- Team collaboration
- Employee training
- Communication skills
- Attention to detail
- Problem solving
- Multitasking and organization
- Guest relations management
- Wine pairings
- Exceptional customer service
- Quality control
- Upselling techniques
- Positive guest interactions
- Point of sale (POS) system operations
Certification
- Food Handler Training Program July 25, 2024 - July 25, 2027
Languages
Spanish
Native/ Bilingual
English
Professional
References
- Enzo Aimonoid general manager Narbona Restaurant Key Biscayne (305) 330-8794
- Josue Carcamo general manager Primos Restaurant (786) 390-7767
Timeline
Server
Primos Restaurant
11.2024 - Current
Assistant Manager
Narbona Key Biscayne
08.2022 - 11.2024
Server
Narbona Key Biscayne
04.2021 - 08.2023
High School Diploma -
San Emilio
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