Daniela Flores
Treasury Management
Escondido,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Treasury Management Migration Specialist
The RWC Group
Boerne (REMOTE), TX
08.2022 - Current
- Assist in Bank Merger projects for different Financial Institutions specifically for Treasury Management platforms.
- Primary support contact for assigned customer portfolio of 100+ clients throughout the transition project.
- Provide live one-on one system training with primary online banking users via Webex or Microsoft Teams.
- Training sessions included a thorough walkthrough of new online banking platform including ACH Origination (create NACHA files), Remote Deposit, Positive Pay (create File Definitions), Bill Pay, and Mobile Banking.
- Imported client data and updates into Excel Worksheet for Bank Client.
- Exposed to multiple platforms including, Bottomline, FIS, Fiserv, Q2, Nautilus, CCX, SalesForce, and OneNote.
Treasury Management Services Specialist
Pacific Western Bank
Escondido, CA
02.2016 - 08.2022
- Provided professional and responsive service and troubleshooting assistance to business clients using Treasury Management Services including ACH Origination, Remote Deposit, Wire Transfers, Bill Payments, Positive Pay and Online/Mobile Banking.
- Processed requests for maintenance and modifications to existing client profiles. Exhibited high energy and professionalism when dealing with clients and staff. Effective liaison between clients and internal departments.
- Ensured that the delivery of services is completed withing agreed upon SLA (Service Level Agreement) timeframes, adhering to policies, procedures and regulatory requirements.
- Reviewed banking documents for accuracy and completeness prior to execution.
- Provided training to staff on best practices for treasury management procedures.
Member Solution Center Agent III
Frontwave Credit Union
Oceanside, CA
10.2012 - 02.2016
- Engaged in conversation with members to understand needs, resolve issues and answer product questions.
- Kept records of member interactions or transactions, thoroughly recording details of inquiries.
- Conducted regular training sessions for new employees on how to use various tools and software applications used in providing member solutions.
- Maintained accurate records of all interactions with members in the database system for future reference purposes.
- Developed comprehensive knowledge of products and services offered by the Credit Union.
- Coordinated with team leaders for efficient resolution of escalated issues.
Teller II
Mission Federal Credit Union
Escondido, CA
05.2012 - 10.2012
- Processed deposits, withdrawals, loan payments, cash advances and transfers for members.
- Issued checks and money orders as requested by members.
- Balanced currency, coin and check transactions daily in compliance with established policies and procedures.
- Educated members on bank products such as savings bonds or ATM cards.
- Cross-sold bank products such as credit cards or investments to members.
- Ensured adherence to Bank Secrecy Act regulations during all transactions.
Member Resource Representative
First Financial Credit
Albuquerque, NM
01.2010 - 04.2012
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities for upselling products or services to customers.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers in navigating webpages for online purchases or account setup.
- Offered support for technical problems associated with products or services purchased by the customer.
- Adhered to all company policies and procedures related to customer service.
Education
High School Diploma -
Albuquerque High School
Albuquerque, NM05.2008
Skills
- Prioritizing and Planning
- Critical Thinking
- Proactive and Focused
- Detail Oriented
Languages
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Treasury Management Migration Specialist
The RWC Group
08.2022 - Current
Treasury Management Services Specialist
Pacific Western Bank
02.2016 - 08.2022
Member Solution Center Agent III
Frontwave Credit Union
10.2012 - 02.2016
Teller II
Mission Federal Credit Union
05.2012 - 10.2012
Member Resource Representative
First Financial Credit
01.2010 - 04.2012
High School Diploma -
Albuquerque High School
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