Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DANIELA FLORES

Placentia,CA

Summary

Seasoned Manager with a proven track record at CAVA, adept in store operations management and staff development. Excelled in enhancing team performance and customer satisfaction through strategic coaching. Skilled in marketing and adaptability, consistently achieving operational excellence and positive brand image.

Overview

3
3
years of professional experience

Work History

Manager

CAVA
Fullerton, CA
06.2024 - Current
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Cashier Team Lead

Hibachi San
Fullerton, USA
01.2022 - Current
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies
  • Helped with purchases and signed customers up for rewards program

Education

Bachelor of Arts - Communication Studies

California State University
Fullerton, CA
01-2027

Skills

  • Store Operations Management
  • Client Support
  • Policy enforcement
  • Adaptability and dependability
  • Marketing
  • Performance evaluations
  • Trend analysis
  • Staff development

Languages

Spanish
Native/ Bilingual

Timeline

Manager

CAVA
06.2024 - Current

Cashier Team Lead

Hibachi San
01.2022 - Current

Bachelor of Arts - Communication Studies

California State University

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DANIELA FLORES