Daniela Fonseca
Tampa,FL
Summary
Dynamic and fully bilingual professional with extensive experience in customer service at Habana 86. Proven ability to enhance guest satisfaction through effective conflict resolution and cash handling. Recognized for optimizing service efficiency and maintaining high standards of integrity and attention to detail in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Host and Server
Habana 86
06.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Coordinated with kitchen and waitstaff for seamless service delivery.
- Assisted in training new hosts on customer service standards.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Maintained cleanliness and organization of host station for optimal operations.
- Monitored dining area to ensure guest satisfaction throughout meals.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts; optimized seating efficiency during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Host and Server
Bahia Brazilian Steakhouse
06.2024 - 06.2025
- Maintain knowledge of menu items, specials, and promotions.
- Collaborate with bussers, hosts, bartenders, and kitchen staff to ensure efficient service, earning numerous recommendations from satisfied customers.
- Process payments correctly, and handle cash or credit transactions.
- Take accurate food and beverage orders, and enter them into the POS system.
- Clean and reset tables; maintain a tidy and organized area, following all food safety and sanitation guidelines.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Customer Service Representative
Spectrum
01.2024 - 06.2024
- De-escalated difficult situations, resolved customer inquiries, and issues via phone, email, and chat to enhance satisfaction.
- Collaborated with team members to streamline processes and improve response times for service requests.
- Handled inbound customer calls regarding billing, service issues, account changes, and general inquiries.
- Explained spectrum products and promotions to customers, and recommended packages based on their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Alonso High School
Town 'n' CountrySkills
- Customer service
- Conflict resolution
- Cash handling
- Point of sale (POS)
- High-pressure situations
- Time management
- Communicative and Collaborative
- Fully bilingual
- Integrity, proficiency and attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host and Server
Habana 86
06.2025 - Current
Host and Server
Bahia Brazilian Steakhouse
06.2024 - 06.2025
Customer Service Representative
Spectrum
01.2024 - 06.2024
High School Diploma -
Alonso High School