Daniela Franco

Raising Canes

Crew/ Certified Trainer

06.2023 - Current

Organized and detail-oriented with a strong work ethic.
Proven ability to develop and implement creative solutions to complex problems.
Gained strong leadership skills by managing projects from start to finish.
Managed time efficiently in order to complete all tasks within deadlines.
Proved successful working within tight deadlines and a fast-paced environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Applied effective time management techniques to meet tight deadlines.
Skilled at working independently and collaboratively in a team environment.
Worked flexible hours across night, weekends
Used critical thinking to break down problems, evaluate solutions and make decisions.
Greeted customers entering store and responded promptly to customer needs.
Answered questions about store policies and addressed customer concerns.
Stocked, tagged and displayed merchandise as required.
Built relationships with customers to encourage repeat business.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Used POS system to enter orders, process payments and issue receipts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Provided language translation services for customer service inquiries.
Helped improve customer satisfaction by translating customer paperwork and company documentation.
Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Met customer service objectives by providing superior customer service to spanish-speaking customers.
Developed a deep understanding of customer service principles and customer service best practices.
Utilized spanish proficiency to build relationships with spanish-speaking customers.
Met all call quality standards and daily quotas for first-call resolution.
Assisted customers with Spanish-language inquiries in a timely and professional manner.
Cross-trained and backed up other customer service managers.
Cleaned and sanitized work areas, utensils and equipment.
Promoted excellence in food quality and presentation for kitchen staff.
Kept kitchen clean and organized by performing daily maintenance tasks.
Verified proper portion sizes to consistently attain high food quality standards.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Followed health, safety and sanitation guidelines while preparing and serving food.
Mentored new hires, resulting in stronger staff development and increased productivity.
Supported productivity increase and business growth through new hire training and mentoring.
Introduced standardized training for cohesive learning environments.
Set positive example for team members by providing high-quality, efficient service.
Maintained current knowledge of all team position requirements.
Accurately operated cash register to process customer payments.
Replenished serving stations with fresh food and cleaned up spills.
Documented customer orders and conveyed special requests to kitchen staff.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Trained newly hired employees on routine tasks and customer service.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Summary

Overview

Work History

Raising Canes

Education

High School Diploma -

Skills

Nature

Languages

Timeline

Raising Canes

High School Diploma -

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