Daniela frias
Miami,Florida
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server
The Melting Pot Restaurants Inc.
Miami, Florida
11.2023 - 01.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Ensured prompt and courteous delivery of all food orders.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
server/bartender
109 Burger joint
Miami, Fl
08.2022 - 10.2022
- Memorized the menu to help guests with any inquiries
- Developed relationships with customers
- Took orders in a timely and efficient way
- Engaged with customers and suggested specialty dishes
- Learned about different drinks
sales associate
Mr. Keystone
Miami, FL
02.2018 - 05.2022
- Helped customers select optimal plants, tools and accessory purchases for specific needs
- Moved large pallets and heavy items with pallet jacks and forklifts
- Managed customer orders smoothly, including processing payments and helping with bulky or heavy loads.
customer service, drive ups
Target
Miami, Fl
10.2021 - 02.2022
- Problem solving for customers
- Delivered several orders to the customers' cars in a timely manner.
crew member
Trader Joes
Miami, Fl
05.2019 - 07.2021
- Upheld high standards of productivity and quality in all areas of operations
- Stocked, replenished and organized inventory to keep store merchandise fresh
- Greeted guests promptly with a positive attitude and asked open-ended questions to better understand shopping needs
- Managed cash register operations using POS systems, including processing sales and returns.
Education
Some College (No Degree) - Business Administration
Miami Dade College
Miami, FLSkills
- Guest Engagement
- Order Management
- Exceptional customer service
- Menu Memorization
- Order Accuracy
- Strong Work Ethic
- Effective customer upselling
References
References available upon request.
Timeline
Server
The Melting Pot Restaurants Inc.
11.2023 - 01.2024
server/bartender
109 Burger joint
08.2022 - 10.2022
customer service, drive ups
Target
10.2021 - 02.2022
crew member
Trader Joes
05.2019 - 07.2021
sales associate
Mr. Keystone
02.2018 - 05.2022
Some College (No Degree) - Business Administration
Miami Dade College