Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Daniela Gamez

Doral,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Concierge

CMX CineBistro
09.2021 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Front Desk Receptionist

Tipsy Salonbar
08.2020 - 05.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Hostess

Taikin Asian Cuisine
07.2020 - 04.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

BBA - Marketing

Florida International University
Miami, FL
08.2023

Associate of Business Administration - Business Administration

Miami Dade College
Miami, FL
07.2021

Skills

  • Business Services
  • Creative Solutions
  • Learning Strategies
  • Guest Satisfaction
  • Policy and Procedure Adherence
  • Emergency Situations

Accomplishments

  • Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Concierge

CMX CineBistro
09.2021 - Current

Front Desk Receptionist

Tipsy Salonbar
08.2020 - 05.2021

Hostess

Taikin Asian Cuisine
07.2020 - 04.2021

BBA - Marketing

Florida International University

Associate of Business Administration - Business Administration

Miami Dade College

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Daniela Gamez