Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Garcia

Dodge,ND

Summary

Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.

Overview

6
6
years of professional experience

Work History

Special Education Paraprofessional

Skacd 613
04.2023 - 10.2023
  • Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
  • Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Supported teacher in development of individual learning strategies.
  • Helped feeding and daily living skills to support physical and emotional well-being.

Cattle Dispatcher

National Carriers INC.
03.2020 - 12.2022
  • Received new orders, prepared documentation, and assigned personnel.
  • Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Utilized customer feedback to improve customer service.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.
  • Communicated with customers to provide delivery updates and resolution.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Monitored and tracked dispatch communication systems.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Monitored flow of paperwork and directed information to appropriate departments.

Customer Service Representative

Walmart
07.2018 - 02.2020
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Promptly responded to inquiries and requests from prospective customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.

Front Desk Receptionist

YMCA Of Dodge City
08.2017 - 06.2018
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Collected [Type] payments, processed transactions and updated relevant records.

Education

High School Diploma -

Dodge City High School
Dodge City, KS
05.2017

Skills

  • Activity management
  • Skills strategies
  • Teaching and instruction
  • Assistive Technologies
  • Cost Determination
  • Dispatching field personnel
  • Personnel Monitoring
  • Dispatching procedures
  • Schedule Management
  • Workload Management
  • Work Crew Dispatch
  • Route Planning and Adjustment
  • Customer Service
  • Dispatch Coordination
  • Prioritizing calls
  • [Number] wpm Typing Speed
  • [Language] Fluency

Languages

Spanish
Native or Bilingual

Timeline

Special Education Paraprofessional

Skacd 613
04.2023 - 10.2023

Cattle Dispatcher

National Carriers INC.
03.2020 - 12.2022

Customer Service Representative

Walmart
07.2018 - 02.2020

Front Desk Receptionist

YMCA Of Dodge City
08.2017 - 06.2018

High School Diploma -

Dodge City High School

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Daniela Garcia