Daniela Garcia
El Paso,TX
Summary
Highly motivated and hard working employee with desire to take new challenges. strong work ethic. An individual who is responsible,patience,punctual,efficient, fast learner, team player, organized, bilingual, cultural awareness, skilled in working under pressure and adapting to new challenges and situations. I provide excellent care to minors. Excellent customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Travel Escort
CHS/Southwest Key
El Paso, TX
06.2021 - 09.2024
- As a Travel Escort i was provided with my itinerary and minors information where i was in charge of checking in with the airline and getting our seats and boarding passes
- I had to report to the shelter at various times for most part two or three hours before our flight and had to verify the minors documents (Verification of Release), sponsors identification and information
- introduced myself with the minor; ask the minor for their complete name, date of birth, who were they going with and to where we were flying to; and explain the flight process
- communicate with sponsor via text message; introducing myself providing the time of arrival and where we would meet at the airport to reunify
- communicating with sponsor if there were any delays and/or cancelations
- Supervised minor at all times; during transportation from the facility to the airport making sure they wore their seatbelts; inside the airports until reunified with their sponsor
- Made sure minor wore seatbelt in the airplanes
- Guided minors throughout the airports
- Verify sponsors identification before reunifying
- Give transfer of custody to sponsor to sign it
- Give minors folder with their documents to sponsor and explain to sponsor what documents are in the folder and reunification is completed
- when returning back from reunification i had to communicate via email that reunification was completed, as well as any delays or cancellations in my return flights
- if a flight was delayed and made me missed my connection i had to communicate to my supervisors to do any arrangements
- if a flight got cancelled i had to communicate it and ask for a hotel for an overnight stay and arrangements for a return flight the following day
- As a Travel Escort one of my duties was to drive and transport other travel escorts and minors to the airport; as well as picking up my coworkers when returning from their flights
- I was also i charge of picking up minors at other facilities and transporting them to the airport
- Accompanied minors who flew by themselves, waiting with them at the airport gate and waiting for them until their airplane departed
- I would fill the company vans with gas and take them to their oil change service
- i would left medical prescriptions at the pharmacy and pickup medications as well
- Transport minors to recreational outings (zoo, lucha libre, baseball games, church, peter pipper, museums, other shelters, park,) and supervising them at all times during recreation
- Transport minors to their medical appointments and supervising them at all times
Youth Care Worker
Caliburn/ CHS
El Paso, TX
12.2019 - 06.2021
- My priority as a YouthCare worker in second shift was providing safety for all minors (0-17years)
- supervised and monitored all minors who were under my care on a daily basis
- doing head counts, supervising and monitoring everything the minors did and said during the day and registering everything in our assigned log sheets
- listening to minors needs
- providing help to the minors
- supervised minors when going outside to play and exercise during recreational time
- participated with minors activities inside and outside the cottage (board games, domino,uno cards, drawing, coloring, doing braceletsbasketball, soccer,volleyball,etc)
- transporting minors to the cafeteria to eat dinner
- received and distribute their night snack
- distribute hygiene items to minors during shower hours
- providing help showering to toddler minors who couldn't do it by themselves while having supervision of other youth care worker
- helping moms showering their babies while supervised by other youth care worker
- changing diapers to toddlers and babies as well as feeding them
- supervised minors were asleep in their assigned bedrooms and beds
- cleaned the cottage (broomed, mopped, clean and disinfect tables and sofas)
- during third shift i was in charge of all minor's safety in the cottage and making sure they were asleep in their assigned rooms and beds and doing rounds every fifteen minutes
- Did laundry inside the cottage (washing and drying minor's cloths and putting them away in their assigned laundry bag)
- Cleaned (broomed and mopped) other buildings in the facility (administration, medical, cafeteria, other cottages)
- worked in intake. Received minors, doing interviews to minors, check their hair for lies, getting minors personal belongings and putting them away in their assigned
- locker, providing new cloths for them as well as shoes and hygiene package.
- organizing intake room by folding cloths and sorting them by size in assigned boxes and shelves
- Did lice treatments
- Assigned new minors in the program to their cottages, bedrooms and beds
- Provided a tour of the facility, and cottages to new minors in the program
- Did presentations to the new minors about the rules of the program and facility
- Worked in first shift where i had to wake up minors to get ready to go eat their breakfast
- transported minors from their cottage to cafeteria and education building
- assigned to supervise minors in their class rooms during school hours
- Distribute breakfast,luch, dinner and snack plates to all cottages
- Assigned to pick up minors who took medication from their cottages and taking them to medical department
Customer Service
Alorica
El Paso, TX
09.2019 - 12.2019
- Bank of Amercica customer service via phone call
- provided great customer service
- answering the phone and helping customers with their account (any issues, questions, transfers, deposits,etc)
Captain Cashier/Customer Service/ Sales Specialty
JCPenney
El Paso, TX
11.2014 - 01.2019
- Greeted customers and provided great customer service
- Charging and packing customer's merchandise
- Answering the phone
- encourage cashiers to make our sales and credit goals
- Provided help to other cashiers when needed help with customers or any question they had regarding the system. coupons, offers, prices, etc
- I was in charge of requesting and receiving the change of all front registers
- i was in charge of counting all cash and closing all front registers at store closing hours
- My last eight months with the company i was offered a position of sales specialist in the home services department where i was assigned to the appliances department
- i was in charge of maintaining appliances clean
- helped customers with questions regarding appliances and all home department (mattresses,blinds,shades,curtains)
- charging customers in home department, placing orders and bringing online purchases from storage to customers
- making sales in appliances department
- providing help to any customer who needed it
- cleaned the store when closing (folding cloths, hanging clothts in their specific rack and department)
Cashier/customer Service
Mcdonalds, PDI FOODS
El Paso, TX
11.2009 - 06.2010
- Greeted customers and provided great customer service
- Taking cutomers orders at the front cashiers and in drive-thru
- maintaining my work area clean
- charging customers in drive-thru area
- prepared drive-thru orders
- cooked fries and packaging them
Education
High School Diploma -
El Dorado High School
El Pao, Tx05-2011
Some College (No Degree) -
El Paso Community College
El Paso, TXSome College (No Degree) - B.A in Spanish
UTEP
El Paso, TXSkills
- Bilingual
- Responsible
- Punctuality
- Fast learner
- Multitasking
- Attention to detail
- Critical thinking
- Decision making
- Time management
- Leadership
- Team work
- Efficiency
- Adaptability
- Creativity
- Patience
- Trustworthy
- Great Communication skills
- Approachable
- Basic math
- Problem solver
- self confidence
- cultural awareness
- Providing great customer service
Certification
- CPI training
- CPR training and certification
Languages
Spanish
Professional
English
Professional
Timeline
Travel Escort
CHS/Southwest Key
06.2021 - 09.2024
Youth Care Worker
Caliburn/ CHS
12.2019 - 06.2021
Customer Service
Alorica
09.2019 - 12.2019
Captain Cashier/Customer Service/ Sales Specialty
JCPenney
11.2014 - 01.2019
Cashier/customer Service
Mcdonalds, PDI FOODS
11.2009 - 06.2010
High School Diploma -
El Dorado High School
Some College (No Degree) -
El Paso Community College
Some College (No Degree) - B.A in Spanish
UTEP
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