Daniela Garcia
Dallas,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Fred Loya Insurance
11.2024 - Current
- Assisted customers with policy inquiries and claims processing.
- Resolved customer issues efficiently, ensuring satisfaction and retention.
- Managed phone calls, providing accurate information and support.
- Adapted quickly to changes in policies and procedures, maintaining compliance.
- Handled administrative tasks, contributing to overall office efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Cashier
The Children's Place
07.2021 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to ensure smooth service delivery.
- Handled returns and exchanges in accordance with company policies.
- Monitored inventory levels and restocked merchandise as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
High School Diploma -
H Grady Spruce High School
Dallas, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Order processing
- Team development
- Product sales
- Reading comprehension
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Representative
Fred Loya Insurance
11.2024 - Current
Customer Service Cashier
The Children's Place
07.2021 - 11.2025
High School Diploma -
H Grady Spruce High School