Daniela Gomez

· Write up vehicles for simple maintenance items like oil changes and tire rotations then advise/upsell any recommended services a customer’s vehicle is due for

· Produce a consistent profit margin of over $30k a month in parts, labor and services as well as averaging over a 35% response rate on customer satisfaction surveys stemming from a simple oil change

· Effectively communicate with extended warranties and parts to guarantee customer repairs are executed in a timely manner

· Provide exceptional customer service under high pressure situations by customers as many resources and communication necessary

Achieve Stellantis Top Advisor Award in 2023 for producing over 120 high CSI surveys in 4 months

· Coordinate and dispatch the pick ups and delivery of a 14, 9 carrier fleet while providing exceptional service to the customers, assisting drivers in anything they needed while on the road, and maintaining an office

· Find and secure loads using Central Dispatch, verify customer information, and organize an efficient and profitable route

Communicate with customers about delays or difficulties in the transportation of their vehicle by empathizing and maintaining a consistent line of communication that made the customer feel their vehicle was in safe keeping