Daniela Gonzalez
Hollister,CA
Summary
Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations. Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Medical Support Staff Member
Community Solutions
06.2013 - Current
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Answered patient inquiries and provided information about healthcare services.
- Took and recorded patients' vital signs, documenting in medical charts.
- Completed necessary reports and documentation on time and to specifications.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Monitored patient progress and reported changes to healthcare professionals.
- Cleaned and set up rooms in preparation for patient appointments.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Supported office operations by expertly handling administrative needs.
- Scheduled patients for appointments and maintained master calendar.
Administrative Assistant
Community Solutions
06.2013 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
File Room Clerk
Community Solutions
06.2013 - Current
- Operated scanners to convert forms, receipts and reports into electronic format.
- Modified and improved filing systems and implemented new filing systems, improving efficiency 100%.
- Assigned, recorded and stamped identification numbers or codes to index materials for filing.
- Maintained envelope inventory, postage machine and other mail supplies.
- Sorted documents and papers alphabetically and according to content, dates and significance.
- Performed general office duties such as typing, operating office machines and sorting mail.
- Used Word and Excel to create and update records with new files and information.
- Performed periodic inspections of materials and files and organized correct placement, legibility and proper condition.
- Eliminated outdated or unnecessary materials by destroying materials or transferring materials to inactive storage.
- Read and analyzed incoming materials to verify accuracy and properly sort and code materials.
- Located and retrieved files upon request from authorized users.
- Answered telephones and delivered and picked up materials.
- Located and retrieved requested documents in accordance with established policies.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Restored old files and archived completed files for future reference.
- Examined, categorized, and sorted incoming documents.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Monitored and updated filing systems to meet organization standards.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained log books and spreadsheets documenting file data and storage receipts.
Education
Licensed Vocational Nurse - Medical Assisting
Unitek College
San Jose, CA11.2025
Medical Assistant Administrator - Medical Assisting
Center For Employment Training
Gilroy, CA02.2013
Skills
- Reminder Calls
- Mobility Support
- Cleaning and Sanitizing
- HIPAA Guidelines
- Patient Registration
- Discharge Planning
- Bookkeeping Support
- Collect Trash
- Patient Medical Histories
- Mobile Device Operation
- Clinic Administration
- Computerized Maintenance Management Systems
- Operational Requirements
- Updating Charts
- Customer Experience
- Patient Information Collection
- Updating Medical Records
- Insurance Processing
- Emergency Situations
- Calendar Software
- Staff Support
- Remote Video Conferencing
- Physician Appointment Scheduling
- Office Supplies and Inventory
- Answering Questions
- Treatment Room Preparation
- Restocking Supplies
- Medical Assistance
Languages
Spanish
Native or Bilingual
Timeline
Medical Support Staff Member
Community Solutions
06.2013 - Current
Administrative Assistant
Community Solutions
06.2013 - Current
File Room Clerk
Community Solutions
06.2013 - Current
Licensed Vocational Nurse - Medical Assisting
Unitek College
Medical Assistant Administrator - Medical Assisting
Center For Employment Training