Daniela Gonzalez

Responded quickly to any changes in workflow or requirements from senior management team members.

• Prepared documents such as letters, invoices, reports, memos and other correspondence as requested by agents.
• Assisted agents with client inquiries and requests for information on policies and procedures.
• Answered incoming calls from clients, researching solutions to customer issues or forwarding calls as needed.
• Maintained a high level of professionalism when interacting with customers by phone, email, or in person.
• Provided training to newly hired agents on company policies and procedures related to the job role.
• Responded promptly to customer inquiries and complaints in a professional manner.
• Utilized computer systems for tracking, information gathering and and or troubleshooting.

• Answered customer inquiries regarding store policies, products, and services.
• Maintained an organized work area to ensure efficient service to customers.
• Resolved customer complaints in a professional manner.
• Processed online orders for pick-up or delivery.
• Inspected returned merchandise for damage or missing parts before re-stocking.
• Organized backroom stock according to company procedures.
• Conducted regular inventory counts of all merchandise in the store.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Contacted customers about potential service upgrades, new services and account changes.
• Took special orders in person and over telephone, generating additional revenue every month.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Balanced daily transactions on a computerized point-of-sale system.
• Followed company security procedures for handling large sums of money.
• Performed other duties as assigned by management.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Collected payments and provided accurate change.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Counted and balanced cashier drawers.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.