Daniela Gramajo
Oklahoma City,OK
Summary
I volunteered at my elementary school library from middle school until high school. Skilled Front Desk Associate with strong background in customer service and hospitality. Experienced in managing high-volume front desk operations, ensuring smooth check-in and check-out processes, and addressing guest inquiries with courtesy and professionalism. Strengths include strong communication skills, problem-solving ability, as well as fluency in multiple languages. Have consistently improved guest satisfaction scores through personalized approach to guest relations management.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
Atrium Hospitality
Oklahoma City , OK
2024.07 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Assisted in training new front desk clerks on proper procedures and protocols.
Cashier
Vip Fashion Vault
Oklahoma City , OK
2023.11 - 2024.03
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Spirit Halloween Store
Oklahoma City , OK
2023.08 - 2023.11
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Putnam City West High School
Oklahoma City, OK2024-05
Biology
Oklahoma City Community College
Oklahoma City, OKSkills
- Hospitality services
- Multi-Line Phone Systems
- Information Protection
- Fluent in English and Spanish
- Office Administration
- Bookkeeping
- Product Recommendations
- Returns processing
- Customer Assistance
- Guest inquiries
- Written and verbal communication
Affiliations
- Symphony orchestra
- Varsity tennis
- volunteering
Timeline
Front Desk Associate
Atrium Hospitality
2024.07 - Current
Cashier
Vip Fashion Vault
2023.11 - 2024.03
Cashier
Spirit Halloween Store
2023.08 - 2023.11
Putnam City West High School
Biology
Oklahoma City Community College
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