Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Daniela Guerrero Leon

Santa Ana,Ca

Summary

Dynamic hospitality professional with extensive experience at Black Bear Diner, excelling in customer service and reservation management. Proven ability to enhance service flow during peak hours and train new staff effectively. Skilled in cash handling and POS operation, demonstrating strong teamwork and a commitment to delivering exceptional dining experiences.

Overview

3
3
years of professional experience

Work History

Host, Cashier, and Server

Black Bear Diner
Santa Ana, CA
09.2024 - Current
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Greeted guests warmly and ensured a positive first impression.
  • Managed reservations and organized seating arrangements efficiently.
  • Assisted servers by communicating customer requests promptly.
  • Maintained the cleanliness of the entrance and waiting areas consistently.
  • Delivered food and beverages to tables on time.
  • Maintained cleanliness and organization of dining area and service stations.
  • Managed cash register operations during shifts accurately.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Cashier

Chicken Charlies Enterprises
Costa Mesa, CA
07.2022 - 08.2025
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed customer transactions efficiently and accurately at Chicken Charlies Enterprises.
  • Assisted customers with menu selections and answered product inquiries promptly.
  • Handled refunds and exchanges according to company policies and procedures.

Education

High School Diploma -

Saddleback High School
Santa Ana, Ca
05.2024

Skills

  • Customer service
  • Reservation management
  • Menu knowledge
  • Order accuracy
  • Cash handling
  • POS operation
  • Team collaboration
  • Time management
  • Attention to detail
  • Problem solving
  • Multitasking skills
  • Adaptable to change
  • Task prioritization
  • Team player mentality
  • Telephone reception
  • Staff coordination
  • Hospitality and accommodation
  • Customer engagement
  • Event planning
  • Seating arrangements
  • Table vacancy management
  • Up-selling techniques
  • Professional appearance
  • Front of house organization
  • Takeout order processing
  • Calm demeanor
  • Positive and professional
  • Patience and empathy
  • Seating coordination
  • Phone etiquette
  • Ordering procedures
  • Beverage preparation
  • Effective customer upselling

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Host, Cashier, and Server

Black Bear Diner
09.2024 - Current

Cashier

Chicken Charlies Enterprises
07.2022 - 08.2025

High School Diploma -

Saddleback High School

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