Daniela Gutierrez

I reignited my passion for writing during the pandemic and was fortunate enough to have my debut poetry book published at Barnes and Noble last year. I look forward to writing and publishing more books in the future.

• Edited and proofread all texts with help of google doc and Canva.
• Collaborated with cross-functional teams to produce accurate, high-quality documentation for readers.
• Created emotionally powerful poems to inspire and motivate readers.
• Worked Nights researching poetry and book publishing to increase knowledge in subject.
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Organized material to research and complete writing tasks.
• Wrote and edited high-quality content and visually impactful images under deadline pressure with exciting, captivating, and authentic approach.
• Wrote compelling, succinct, clear news scripts to my editor under tight deadlines.
• Brainstormed ideas to create useful content for readers.
• Translated subject terminology and jargon into plain, clear language for team members and readers.
• Interviewed by phone, video chat and in-person to edit.
• Followed company policies and editorial guidelines to craft thorough, well-written content.

I was offered the job on the spot because the position needed to be filled urgently. Being a quick learner, I started working immediately after completing my training, which took less than a week. Initially, I worked as a desk clerk, where my primary responsibilities were to create customer orders for medical shipments, answer calls and emails promptly from sales reps, customer (doctor) orders, coordinators, and supervisors. The orders were created in a special system and recorded in excel files.

After three years, I was promoted to the position of distribution coordinator, where I managed the Medline branch and customer orders along with preparing several types of reports that needed to be submitted promptly. My responsibility was to ensure that every shipment order was dispatched as required, especially the urgent cases. I ensured that everything was reported to the appropriate people in the company and helped rectify any errors in the system as requested.

Worked with the following daily:

• AS400
• SAP
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Adobe

Skills & Tasks performed:

• Clerical Experience
• Leadership
• Focus on details
• Time Management
• Prioritize important tasks and follow up with urgent orders
• Excellent customer service
• Data Entry
• Report Analysis & creation
• Problem Solving and Critical Thinking
• Collaborated with other departments on supply and quality issues.
• Checked shipments against paperwork and signed documents.
• Created proper paperwork for pickups and deliveries to maintain smooth operations.
• Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
• Motivated workers to exceptional performance through implementation of new strategies.
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
• Worked closely with personnel, customers, and contractors to resolve problems.
• Coordinated storage locations and product movements.
• Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites by providing the proper paperwork.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.

Summer Job.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Reconciled cash drawer and resolved discrepancies.
• Provided customer records, account statements and copies of checks.
• Counted and packaged currency and coins.
• Educated customers on use of banking website and mobile apps.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Sold and cross-sold bank products to new and existing customers.
• Removed mutilated currency from circulation.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

An After school job during High School.

• Supported content edits and updated digital publications, e-newsletters, e-mail content and other digital platforms as assigned by website manager or senior website editor.
• Analyzed website traffic and developed content to meet needs and interests of website visitors.
• Checked reference sources to verify dates, facts and statistics.
• Prepared, rewrote, and edited pieces to improve readability and impact.
• Determined readiness of written pieces, made changes, and approved final versions for publication.