DANIELA GUTIERREZ
Hudson Oaks,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Expertise includes compliance, administrative support, collaborative team player, and detail-oriented multitasker. Hard-working and proactive with solid foundation of trustworthy and dependable performance.
Overview
11
11
years of professional experience
Work History
Telephone Operator Sr
Texas Oncology
08.2022 - Current
- Courteously and efficiently answer high volume of incoming calls taking and relaying messages in accurate and timely manner
- Responds to emergency and urgent calls from patients in a timely manner and directs callers immediately to clinical staff as necessary
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Perform clerical duties as assigned to maintain workflow in the department and serve as a liaison between patients and medical staff
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Received incoming calls and paged individuals and departments over PA system.
- Supported customers by managing up to 200 calls per day efficiently while maintaining professionalism and upbeat tone
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes
Catering Coordinator
The Patriotic Pig
09.2017 - 10.2022
- Planned and analyzed catering orders; liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Loaded supplies and food into delivery vans and unloaded at events; set up and tore down all catering services in banquet halls
- Worked with food service team members to handle every customer need and build brand loyalty
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination
- Checked with guests to get feedback on food served and resolved issues
- Motivated staff to perform at peak efficiency and quality.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Maximized quality assurance by completing frequent line checks and walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Accounting Clerk/Receptionist
Jerry Durant Auto Group
04.2013 - 05.2017
- Compiled and archived signed sales agreements, client cost confirmations, invoicing and cash receipts
- Maintained process documentation for financial department operations
- Prepared documents for audits and presented audit findings to supervisor
- Organized invoice and cash receipts, sales agreements and client cost confirmation contracts
- Assisted with administrative tasks, including filing, answering phones and scanning.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Education
Associate of Applied Science - Accounting
Weatherford College
Weatherford, TX05.2017
Skills
- Fluent in English & Spanish
- Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records
- Proficient in Microsoft Office and typing
- Professional communication and ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers
- Team player; work collaboratively with other team members to provide excellent customer service
- Ability to work with limited or no supervision
- Actively listen to callers to understand their needs and concerns crucial skill for customer service representatives
- Previous healthcare experience and familiarity with medical terminology
- Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in face of constraints, frustrations, or adversity; demonstrates flexibility
Languages
Spanish
Native or Bilingual
Timeline
Telephone Operator Sr
Texas Oncology
08.2022 - Current
Catering Coordinator
The Patriotic Pig
09.2017 - 10.2022
Accounting Clerk/Receptionist
Jerry Durant Auto Group
04.2013 - 05.2017
Associate of Applied Science - Accounting
Weatherford College