Daniela Guzman
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Secretary / Accounting
Edelta Inc
08.2022 - 08.2024
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed accounts payable and receivable functions, ensuring timely processing of invoices and payments.
- Improved vendor relationships through timely communication and prompt payment of invoices.
- Created invoices and followed requirements to comply with contracts.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Ticket Agent
WFS Worldwide Flight Services
03.2019 - 03.2021
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- work for 12 Airlines.
- greeted passengers and provided boarding instructions.
- managed gate,ramp and cabin services for flight.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- OPEN and Close the gate for passengers .
- Help adult with age with special services.
- Checked documentation for accuracy and validity on updated .
-
Assistant Manager
Skyport
02.2017 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Established team priorities, maintained schedules and monitored performance.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma -
Aurora Community College
Aurora05-2017
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Payroll processing
- Inventory purchasing
- Accounts payable
- Business correspondence
- Reception functions
Certification
- IRS Representation Certification – National Association of Enrolled Agents.
Languages
English
Spanish
Interests
- Reading
- I enjoy cooking for friends and family gatherings
Timeline
Secretary / Accounting
Edelta Inc
08.2022 - 08.2024
Ticket Agent
WFS Worldwide Flight Services
03.2019 - 03.2021
Assistant Manager
Skyport
02.2017 - 10.2019
High School Diploma -
Aurora Community College
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