Daniela Guzman
Lewisville
Summary
Customer Service agent passionate about providing quality to customers, with excellent multitasking skills. Fast Learner, and adaptable to change. I am looking for a career with a company where I can continue to grow my skills and move up.
Overview
8
8
years of professional experience
Work History
Order Picker
Staples
Coppell, TX
10.2024 - Current
- Operated warehouse equipment to efficiently pick and fulfill customer orders.
- Ensured accurate labeling and packaging of products for timely shipment.
- Maintained organized inventory, optimizing retrieval processes for improved efficiency.
- Collaborated with team members to enhance workflow and meet daily targets.
- Conducted quality checks on outgoing shipments to ensure accuracy and compliance.
Quality Assurance
Custom Ink
Flower Mound, TX
02.2020 - Current
- Review the quality of merchandise before it is processed by our shipping department, to ensure customer satisfaction
- Help train new hires in my department and show them the correct processes to follow
- Reach out to customers as needed to ensure merchandise is received timely and resolve any issues that may arise
- Multitask to ensure all work is completed promptly and assist other departments when needed
Order processing clerk
Dallas Cowboys Merchandise
Dallas, TX
01.2018 - 02.2020
- Balance the workload among associated based on the workflow
- Maintained cleanliness, sanitary, and in organized conditions
- Creating work orders for the day
- Processed customer orders efficiently, ensuring accuracy in order entry and fulfillment.
Education
High School Diploma -
R.L. Turner High School
06-2015
Skills
- Bilingual English/Spanish
- Type 35 WPM
- Microsoft Office
- Warehouse safety
- Product packing
- Packing and shipping
- Quality control
Timeline
Order Picker
Staples
10.2024 - Current
Quality Assurance
Custom Ink
02.2020 - Current
Order processing clerk
Dallas Cowboys Merchandise
01.2018 - 02.2020
High School Diploma -
R.L. Turner High School