Daniela Habermehl

• Responsible for $25m in ARR representing 70 Fortune 500 commercial accounts
• Maintained Primary Executive Relationship with Decision Maker (Global CISO, CISO)
• Responsible for strategic quarterly executive reviews where program maturity, metrics, and threat landscape are of focus
• Partnered with account team to ensure value delivery and overall account health
• Provided ongoing coaching to Customer Success partners and served as escalation point
• Conducted collaboration think tanks with various business unit counterparts to achieve synchronicity and driving customer impact priorities forward
• Lead ongoing lunch & learns for various customer facing advocates, and Facilitated User Group discussions at on site KnowBe4 events
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
• Collaborated with senior management to develop strategic initiatives and long term goals.

• Responsible for $5.4m in ARR representing 16 Fortune 500 commercial accounts
• Strategic partner to CDO's and data governance supporting teams, assisting them to solve their data problems, enabling faster and better business decisions.
• Build and strengthen customer relationships, that in turn accelerate adoption, and support retention & expansion opportunities
• Fosters cross departmental rapport building and collaboration
• New Hire Enablement lead – responsible for leading best practice sharing sessions for all incoming CSM's

ACCOUNT MEMBERSHIP DIRECTOR

November 2019-September 2021

• Responsible for $7.8M in ARR representing 60 Fortune 100 clients
• Trusted partner to CIOs and IT Executives providing solutions to their critical enterprise priorities
• Built and strengthened relationships that supported retention and identified growth opportunities
• Contributed to curation of client research content on top global IT issues

LEADERSHIP CLIENT MANAGER

March 2017-November 2019

• Served as a strategic partner to Enterprise C-Suite, IT Leaders, and their direct reports
• Exhibited Gartner expertise across all IT domain functions to advance organizational priorities in projects such as CRM, Data Management, Application Technology decisions, Cloud efforts, Enterprise Architecture, and other digital transformation efforts.
• Developed strong partnerships across client teams to uncover client challenges and key performance indicators
• Aligned critical tools and insights across the IT Project Lifecycle, proving and exceeding ROI to decision makers to ensure continued licensure.
• Targeted key activities to ensure engagement would deliver upon business outcomes, while aligning service and sales teams to collaborate, mitigate risk, and develop growth initiatives

• Provided oversight of Global Travel Program and Global Events on an Enterprise level
• Executed all functions pertaining to seminar operations and seminar sales for all global events.
• Managed workforce and workflow related to contracts, audio visual vendor needs, logistic operations, and the coinciding global travel needs for speakers and road crew
• Implemented cost optimization policies, reduced annual spend by 30%
• Provided ongoing coaching through associate engagement efforts to ensure high employee morale and productivity
• Oversight of all payroll and human resources activities, including: recruiting, training, and coaching
• Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
• Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.

HOTEL MANAGER

October 2015 - January 2016

• Developed and implemented strategic projects in all operations initiatives in workforce transformation, risk management, procedural and process improvements, & financial management (P&L monthly analysis, Capex project requests, Cost Optimization efforts)
• Managed and established expectations through HR/Training lifecycle including hiring criteria, cross-functional training, and productivity standards, with clear managerial processes
• Achieved #1 Hotel in Customer Satisfaction Scores for Region
• Surpassed Budget & Revenue Goals

PROPERTY SYSTEMS MIGRATION SPECIALIST/CONSULTANT May 2013 - September 2015

• Project Management tasks (interface installation, license agreements, adoption recommendations)
• Configuration of Global Hotel Databases (Workflow Optimization Software)
• Implementation of Systems
• Developed & Conducted training for all personnel
• Strategic partnership with location stakeholders to perform hotel operations analysis and operational re engineering exercises to elevate efficiency alongside system implementation
• Led data migration projects, data file analyses and platform validation.
• Conducted comprehensive post-migration evaluations to identify areas of improvement for future projects.
• Developed robust documentation for each migration project, ensuring clear communication of procedures, schedules, and deliverables among stakeholders.

HOTEL MANAGER, AREA ASSISTANT GENERAL MANAGER, ASSISTANT GENERAL MANAGER

January 2009 - May 2013

• Operations Management – cross departmental responsibility (Front Desk, Housekeeping, Maintenance, Kitchen)
• Training & Rollout of annual projects such as Renovations, Brand Changes, and Food & Beverage Transformations
• Talent Recruitment/Training/Retention (Including all HR functions, Payroll, Coaching/Development)
• Asset Protection
• Financial Management (P&L monthly analysis, Capex project requests, Cost Optimization efforts)
• #1 Hotel in Customer Satisfaction Scores for Region
• Surpassed Budget & Revenue Goals