Daniela Healey
Hillsborough,NJ
Summary
Skilled Manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Overview
17
17
years of professional experience
Work History
Assistant Office Manager
Advanced Eye Mds
Branchburg , NJ
08.2022 - Current
- Managed guest check-in and check-out procedures, reservations and payments.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Processed payments and updated accounts to reflect balance changes.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Scheduled and confirmed appointments.
- Applied knowledge of frames, lens designs and materials to assist patients in selection of eyewear.
- Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
- Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
- Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
Retail General Manager
Visionworks
Woodbridge, NJ
09.2021 - 08.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Dental Office Manager
Aspen Dental
Ocean, NJ
05.2021 - 10.2021
- Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Coordinated execution and improvement of daily dental office practices.
Optometric Assistant/Optical Sales Associate/Front Desk Manager
Livingston Family Eyecare
Livingston, NJ
06.2020 - 07.2021
- Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
- Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
- Educated customers on product and service offerings.
- Managed guest check-in and check-out procedures, reservations and payments.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
- Verified insurance coverage, and updated charts in Eyefinity.
Billing Manager
LensCrafters, Contact Lens and Vision
Freehold & Edison , NJ
03.2019 - 03.2020
- Resolved billing issues by applying knowledge and completing in-depth research
- Helped customers to bring accounts into good standing by implementing payment plans
- Developed improved standard operating procedures to increase billing accuracy and cash flow
- Conducted insurance verification and pre-authorization, coded and posted payments and managed patient charts
- Maintained accounting ledgers by verifying and posting account transactions
- Eliminated billing inaccuracies by reconciling 500-600 accounts monthly
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Processed check requests and invoices for 2 locations every 2 weeks
Office Manager
LensCrafters, Contact Lens and Vision
Freehold, NJ
10.2017 - 03.2020
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Organized patient files and streamlined operations to improve efficiency.
- Updated employee paperwork and records.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Proactively identified and solved complex problems that impact management and business direction
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
General Store Manager
LensCrafters
Woodbridge, NJ
01.2014 - 09.2017
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Conducted yearly performance reviews to organize training and development for staff
- Greeted and assisted all customers daily in high-traffic retailer
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Fostered healthy team environments to promote collaboration and boost productivity
Store Manager
J.Jill Inc.
Shrewsbury, NJ
05.2012 - 11.2013
- Hired, trained and managed team of 10 associates, including evaluating performance and enforcing disciplinary actions
- Updated store pricing, signage and merchandising based on current promotions
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Processed shipments and maintained stock shelf organization
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage
- Enforced adherence to policies, standards and security protocols
Store Manager
The Disney Store
Wayne, NJ
05.2010 - 05.2012
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Interviewed, hired, supervised and trained 25 employees and instituted mentoring program to develop skills, leadership and employee excellence
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling
- Updated store pricing, signage and merchandising based on current promotions
- Coached and empowered employees by creating and sharing motivational vision plans
- Hired, trained and managed team of 25 associates, including evaluating performance and enforcing disciplinary actions
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage
- Greeted and assisted all customers daily in high-traffic retailer
Store Manager
Eddie Bauer
Bridgewater, NJ
02.2008 - 04.2010
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Supported management in exceeding customer service and quality standards
- Oversaw company merger to drive seamless transition and integration of operations
- Hired, trained and managed team of 15 associates, including evaluating performance and enforcing disciplinary actions
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage
- Conducted yearly staff evaluations and determined staff promotions, realignments and reductions in force as necessary
- Delivered excellent customer service by greeting and assisting each customer
Education
High School Diploma -
John F Kennedy High School
Iselin, NJ1991
Fashion Merchandising & Retail Management
Middlesex County College
Edison, NJ1994
Vision Care Technology
Essex County College
Newark, NJSkills
- Customer service
- Employee supervision and motivation
- Staff training and development
- Store opening and closing procedures
- Team leadership
- Drive Results
- Merchandising
- Team-oriented
Timeline
Assistant Office Manager
Advanced Eye Mds
08.2022 - Current
Retail General Manager
Visionworks
09.2021 - 08.2022
Dental Office Manager
Aspen Dental
05.2021 - 10.2021
Optometric Assistant/Optical Sales Associate/Front Desk Manager
Livingston Family Eyecare
06.2020 - 07.2021
Billing Manager
LensCrafters, Contact Lens and Vision
03.2019 - 03.2020
Office Manager
LensCrafters, Contact Lens and Vision
10.2017 - 03.2020
General Store Manager
LensCrafters
01.2014 - 09.2017
Store Manager
J.Jill Inc.
05.2012 - 11.2013
Store Manager
The Disney Store
05.2010 - 05.2012
Store Manager
Eddie Bauer
02.2008 - 04.2010
High School Diploma -
John F Kennedy High School
Fashion Merchandising & Retail Management
Middlesex County College
Vision Care Technology
Essex County College
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