Daniela Hebanova
Mechanicsville,VA
Summary
Highly-motivated, service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth with desire to take on new challenges. Recognized for performance excellence in operations and customer care. Successful at motivation, training and developing team members. Strong work ethic, adaptability, sales expert, organized decision maker and strategic planner with an exceptional interpersonal skills and communication skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
General Manager
American Family Fitness
Mechanicsville, VA
07.2020 - Current
- To get and keep members.
- Oversee and manage daily operations of multiple departments, ensuring compliance with established protocols, company guidelines and policy.
- Develop and implement operational policies and procedures to improve efficiency and productivity.
- Drive positive year over year revenue, profit and achieve/exceed monthly goals. Drive growth and probability.
- Ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and friendly team.
- Manage training programs for new employees and onboarding activities.
- Conduct regular meetings with department heads and all staff meetings to review progress against goals and objectives.
- Participate actively in all department meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the company.
- Coach, teach, educate, motivate and support the team to be successful in their roles and to meet the goals and expectations.
- Provide excellent service and attention to customers when face-to-face or through phone and email conversations.
- Respond to member concerns and/or comments in a timely and professional way.
- Implement strategies for improving customer experience.
- Negotiate contracts with vendors for goods or services needed by the company.
Assistant General Manager
American Family Fitness
Mechanicsville, VA
05.2015 - 06.2020
- To get and keep members.
- Assisted General Manager with overseeing daily club operations to ensure maximum efficiency, productivity and compliance with company standards, guidelines and policy.
- Enforced company policies and procedures to strengthen operational standards across all departments.
- Implemented training processes for newly hired employees and helped with the department managers supervision, shift leads and production personnel. Recruited and trained new employees to meet job requirements and expectations.
- Conducted new hire orientations and assisted with new hire paperwork and onboarding training.
- Collaborated with General manager to develop strategies for achieving sales and profit goals and increasing the revenue.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated daily tasks to team members to optimize club productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Served as backup to the duties of Department Managers in their absence.
- Served as backup to the duties of General Manager in their absence.
Aquatics Fitness Instructor
American Family Fitness
Mechanicsville, VA
02.2012 - 10.2015
- Developed class plans for each session based on fitness level of participants and class format.
- Coached and encouraged participants during exercises and routines.
- Created a fun and supportive atmosphere during classes by playing upbeat music.
- Designed class content and delivery methods to match skill levels of participants and keep the interest high.
- Monitored form and technique in group environments to maintain individual safety.
- Enforced safety rules and procedures to minimize injuries.
- Promoted health and wellness to class members by encouraging sustainable habits and consistency.
- Participated actively in recommended education, workshops, trainings, events, meetings, and up-skilling.
Membership Advisor
American Family Fitness
Mechanicsville, VA
04.2012 - 04.2015
- To get and keep members
- Produced new sales by enrolling prospective members. Actively participated in the member retention process by providing an excellent level of service to all existing members and support the club, its programs, members and staff.
- Conducted tours of facility to introduce membership benefits and features of the club.
- Followed up with those who do not join on their first visit within 48 hours by phone and/or written correspondence.
- Participated in outreach activities within the local community to generate leads.
- Networked to build client base and promote products to new and existing members.
- Greeted members and guests with a welcoming, friendly, energetic and positive attitude at all times. Provided outstanding customer service to members, inspiration and leadership to staff.
- Responded promptly to member complaints or concerns in a professional manner.
- Performed administrative duties such as filing paperwork, scheduling appointments.
- Developed and maintained adequate knowledge of fitness and its benefits, all equipment, activities, group exercise classes and kids programs.
- Participated and assisted in the planning and implementation of all club promotions.
Education
Bachelor of Science - Bachelor in Business Economics And Management
University of Economics
Bratislava, Slovakia05.2000
Skills
- Leadership and Branding
- Operations Management
- Time Management
- Staffing and Staff-Retention Programs
- Employee Development, Supervision and Team Oversight
- Training and Coaching, Performance Evaluations
- Sales
- Customer Relations
- Customer Experiences
- Communication Skills
- Interpersonal Skills
- Administrative Skills
References
References available upon request.
Timeline
General Manager
American Family Fitness
07.2020 - Current
Assistant General Manager
American Family Fitness
05.2015 - 06.2020
Membership Advisor
American Family Fitness
04.2012 - 04.2015
Aquatics Fitness Instructor
American Family Fitness
02.2012 - 10.2015
Bachelor of Science - Bachelor in Business Economics And Management
University of Economics
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