Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniela Heckel

Aurora,CO

Summary

Compassionate and patient mother looking to return to the work force in a part time position that will positively affect student's life by building positive relationships with students, parents, teachers, and school officials .

Overview

27
27
years of professional experience

Work History

STAY HOME MOM

HOME
04.2008 - Current
  • Juggled multiple projects like childcare, household chores, home renovations, scheduling, and financial operations for 4 member household.
  • Planned and executed youth activities to foster intellectual and emotional well-being.
  • Regularly volunteered in children's classroom and extra curricular school functions from kindergarten through high school.

OFFICE MANAGER/LICENSED INSURANCE AGENT

STEVEN NICHOLAS AMERICAN FAMILY INSURANCE AGENCY
07.2006 - 04.2008


  • Sold auto and home policies and cross referenced policies to ensure adequate coverage of insured.
  • Calculated premiums, finalized sales, and managed payments.
  • Educated clients on insurance policies and claims procedures in person and via phone.
  • Managed office operations while overseeing and ordering inventory and supplies.

CUSTOMER SERVICE/LICENSED INSURANCE AGENT

PROGRESSIVE INSURANCE COMPANIES
09.1996 - 05.2006
  • Counseled callers on insurance coverage options, produced insurance quotes, collected payment and processed applications for coverage, upsold additional products based on customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Exceeded corporate quotas for policy sales and bonused on monthly basis.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge and maintain licensing requirements.

Education

Paralegal Degree -

Nuremberg Trade School
Nuremberg, Germany
03.1990

High School Diploma -

Volkshochschule Fuerth
Fuerth, Germany
08.1987

Skills

  • Problem-Solving
  • Friendly, Positive Attitude
  • Time Management
  • Safety-Conscious

Timeline

STAY HOME MOM

HOME
04.2008 - Current

OFFICE MANAGER/LICENSED INSURANCE AGENT

STEVEN NICHOLAS AMERICAN FAMILY INSURANCE AGENCY
07.2006 - 04.2008

CUSTOMER SERVICE/LICENSED INSURANCE AGENT

PROGRESSIVE INSURANCE COMPANIES
09.1996 - 05.2006

Paralegal Degree -

Nuremberg Trade School

High School Diploma -

Volkshochschule Fuerth
Daniela Heckel