Compassionate and patient mother looking to return to the work force in a part time position that will positively affect student's life by building positive relationships with students, parents, teachers, and school officials .
Overview
27
27
years of professional experience
Work History
STAY HOME MOM
HOME
04.2008 - Current
Juggled multiple projects like childcare, household chores, home renovations, scheduling, and financial operations for 4 member household.
Planned and executed youth activities to foster intellectual and emotional well-being.
Regularly volunteered in children's classroom and extra curricular school functions from kindergarten through high school.
OFFICE MANAGER/LICENSED INSURANCE AGENT
STEVEN NICHOLAS AMERICAN FAMILY INSURANCE AGENCY
07.2006 - 04.2008
Sold auto and home policies and cross referenced policies to ensure adequate coverage of insured.
Calculated premiums, finalized sales, and managed payments.
Educated clients on insurance policies and claims procedures in person and via phone.
Managed office operations while overseeing and ordering inventory and supplies.
CUSTOMER SERVICE/LICENSED INSURANCE AGENT
PROGRESSIVE INSURANCE COMPANIES
09.1996 - 05.2006
Counseled callers on insurance coverage options, produced insurance quotes, collected payment and processed applications for coverage, upsold additional products based on customer needs.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Exceeded corporate quotas for policy sales and bonused on monthly basis.
Educated customers about billing, payment processing and support policies and procedures.
Trained new personnel regarding company operations, policies and services.
Attended continuing education courses and workshops to gain additional insurance industry knowledge and maintain licensing requirements.