Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Daniela Hernandez

Richmond,Texas

Summary

Friendly, and animal-loving with three years of Receptionist background; offering exemplary skills in multitasking and customer service. Hardworking employee known for remaining composed and confident in crisis situations. Trained in Computer Literacy with knowledge of record keeping and appointment scheduling. Ever-ready to learn and contribute to the team.

Overview

5
5
years of professional experience

Work History

Ride Guide

500 Below Cars
10.2021 - 05.2023
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Built personal relationships with guests to promote positive experiences.

Receptionist

500 Below Cars
10.2020 - 10.2021
  • Answered telephone and email inquiries from potential customers.
  • Collected and deposited payments from guests.
  • Answered questions, pointed out important features, and offered further details to educate visitors.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Part-time Banquet Employee

Aramark
03.2019 - 03.2020
  • Worked with customers to understand requirements and provide exceptional customer service
  • Assisted with various banquet food stations, set up and service to multiple dining areas
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

On-call Banquet Server

Hyatt Regency
12.2017 - 03.2020
  • Cleared dirty dishes, refilled beverage glasses, and cleaned and set tables in a quiet and efficient manner
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.


Education

Associate of Applied Science - Veterinary Assistant

Penn Foster Career School
Scranton, PA
12.2024

Associate of Science - Biology

Wharton County Junior College
Sugar Land, TX
2024

High School Diploma -

Foster High School
Richmond, TX

Skills

  • Visitor Check In/Check Out
  • Strong Telephone Communication and Interpersonal Skills
  • Critical Thinking
  • Ability to Plan, Organize, and Prioritize work
  • Bilingual in English and Spanish
  • Cash-Handling Expertise
  • Punctual and Reliable
  • Building Customer Relationships and Loyalty
  • Effective in High-Stress situations
  • Versatile Scheduling
  • Computer-literate and Microsoft Office
  • Attention to detail

Volunteering

Early kennel experience for Sugar Land Animal Services. 

Timeline

Ride Guide

500 Below Cars
10.2021 - 05.2023

Receptionist

500 Below Cars
10.2020 - 10.2021

Part-time Banquet Employee

Aramark
03.2019 - 03.2020

On-call Banquet Server

Hyatt Regency
12.2017 - 03.2020

Associate of Applied Science - Veterinary Assistant

Penn Foster Career School

Associate of Science - Biology

Wharton County Junior College

High School Diploma -

Foster High School

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Daniela Hernandez