Daniela Hernandez
Portland,OR
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Medical assistant position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CLINIC COORDINATOR
AFC Urgent Care
02.2023 - 09.2024
- Liaison between Clinic Managers and clinical team members/ staff
- Supporting Clinical Manager in completion of tasks, assumption of some routine workflows and taking ownership of assigned projects
- Being an exemplary role model to all clinical staff (including externs) within the organization
- Provide leadership and support to other staff members while on duty
- Leading huddle when a Clinic Manager or other management team member is not available
- Monitor, coach, develop and evaluate the performance of staff and trainees on an ongoing basis under applicable performance standards
- Weekly feedback to Clinic Manager regarding staff issues, clinic functionality, provider feedback, morale, attendance and overall compliance
- Manage supplies, including weekly inventory, ordering, and receiving invoices (ensuring that invoices are accurate).
- Help Clinic Manager with addressing items in pending log, as assigned
- Help Clinic Manager with chasing down items, as assigned: Reviewing visit queues, making sure the payment screen on PM (patient management) is up to date
- Ensure that the quality and timeliness of clinic opening and closing tasks are maintained
- Be available to providers and clinical staff for ongoing questions and support within the clinic
MEDICAL ASSISTANT
AFC Urgent Care
10.2022 - 09.2024
- Team member who is equally comfortable working independently
- Warm, friendly attitude with excellent patient interaction skills. Such as escorting patients to exam rooms, measuring vitals, and documents all information in patient chart
- Ability to understand medical terminology
- Strong written and oral communication skills, organizational skills, attention to detail, critical thinking and dependability
- Skilled in using EMR suite (Docutap and Clockwise)
- Skilled in office productivity software (Google docs)
- Exceptional customer service
- Assist providers in exam rooms including set up of sterile and non-sterile procedure trays
- Perform medical assisting procedures under supervision of a provider, including phlebotomy, injections (sub-q, intradermal, intramuscular), specimen collection and all other procedures ordered by the provider
- Perform lab tests and lab equipment preventative maintenance per company laboratory manual and/or equipment manuals
- Answer inbound telephone calls to the clinic
- Perform Breath alcohol tests and federal and non-federal drug screens
- Perform occupational medicine visits including respiratory fit tests, audiograms, human performance evaluations
EXTERN
AFC Urgent Care
08.2022 - 10.2022
- Interacted with and assisted experienced medical assistants to get understanding of what day to day would look like in career field
- Assisted with triaging patients and procedures under lead medical assistant supervision
HOSTESS, SERVER, ZONE CAPTAIN
Punch Bowl Social
03.2022 - 12.2022
- Greeting and seating guests according to server availability
- Handling reservations in an organized matter so that servers would not feel overwhelmed during peak hours
- Memorizing and describing menu items to guests
- Assisting with guest inquiries
- Organizing and assigning servers zones on busy nights
QUALITY ASSURANCE ANALYST
Conduent
07.2019 - 05.2020
- Reviewed and scored agent calls
- Provided feedback and coaching to agents
- Supported company in maintaining a work environment focused on quality, communication, collaboration, integration and teamwork
- Reported problems and concerns to management
CUSTOMER SERVICE REPRESENTATIVE
Conduent
08.2017 - 07.2019
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services and company information
- Met customer call guidelines for service levels, handle time and productivity
Education
Diploma -
Roosevelt High School
Portland, ORMedical Assistant Program Diploma -
Concorde Career College
Portland, OR10.2022
Skills
- Vital signs
- Injections
- Phlebotomy
- Customer service
- Phone etiquette
- Charting and documenting
- Obtaining medical history
- EMR
- HIPAA Compliance
- Critical thinking abilities
- Inventory Management
- Quality Assurance
Certification
- Nationally Certified Medical Assistant (NCCT), 12/12/24
- BLS (ProTrainings), 02/2026
- Food handlers, 02/2025
- HIPAA compliance
- Blood Borne Pathogen
- HIV/AIDS
- BAT and Drug Screen certified, 01/2028
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CLINIC COORDINATOR
AFC Urgent Care
02.2023 - 09.2024
MEDICAL ASSISTANT
AFC Urgent Care
10.2022 - 09.2024
EXTERN
AFC Urgent Care
08.2022 - 10.2022
HOSTESS, SERVER, ZONE CAPTAIN
Punch Bowl Social
03.2022 - 12.2022
QUALITY ASSURANCE ANALYST
Conduent
07.2019 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE
Conduent
08.2017 - 07.2019
Diploma -
Roosevelt High School
Medical Assistant Program Diploma -
Concorde Career College
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