Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

DANIELA HERNANDEZ

Tampa

Summary

Reliable and accountable Manager with a high level of ownership and initiative. Demonstrates quick and effective decision-making skills, continuously learning while providing excellent customer service. Exceptional work ethic and desire to exceed company expectations. Proven ability to build productive working relationships in fast-paced, deadline-driven environments, driving team development.

Overview

10
10
years of professional experience

Work History

Engagement Manager

Crossmark - Frontier
08.2024 - Current
  • Managed Multiple properties and their account services for residents.
  • Collaborated with sales, delivery and events to manage seamless client experiences.
  • Consulted with leasing Agents on established best practices and process improvements On generating sales.
  • Made Calls and followed up with sales leads.
  • Made sure to right fit the customer while also meeting business expectations.


RETAIL STORE MANAGER

T-Mobile Connectivity Source
09.2023 - 05.2024
  • Developed and maintained store policies and procedures
  • Monitored store performance metrics, including sales, profitability and customer service ratings
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service
  • Performed regular audits to ensure compliance with company standards
  • Collaborated with other departments to coordinate promotional activities and events in-store
  • Established weekly and monthly goals for sales staff to achieve desired results
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers
  • Created marketing plans that increased revenue by 15% within 6 months

BUSINESS ACCOUNT MANAGER

AT&T
02.2023 - 05.2024
  • Utilized problem-solving techniques to identify customer needs and develop customized solutions that resulted in increased sales revenue
  • Performed administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
  • Maintained up-to-date knowledge of industry trends and competitor activities
  • Obtained credit information about prospective customers
  • Developed and implemented successful B2B sales strategies to increase market share
  • Managed a portfolio of accounts including onboarding new customers and providing technical assistance

NATIONAL RECRUITMENT MANAGER

Maxim Healthcare Staffing
01.2021 - 02.2023
  • Utilizes lead referral sources in addition to database mining and competitor recruiting to identify candidates who are interested in opportunities within the business line
  • Effectively communicates what the business line has to offer candidates to create a positively different experience
  • Interviews interested candidates, checks employment references and background and verifies credentials to determine if the candidate meets the hiring criteria set by the business line
  • Negotiates salary, benefits and stipends to ensure an acceptable company profit margin
  • Monitors employees' performance during their assignment; this includes regular communication, overseeing payroll, conflict resolution, and employee retention
  • Meets and exceeds established hiring goals, budgets, and performance standards
  • Develops and maintains relationships with candidates
  • Manages profit margin within company parameters

RETAIL STORE MANAGER

T-Mobile, Global Innovative Group
07.2018 - 01.2021
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
  • Developed team members into supervisors to promote family-based and performance-oriented culture
  • Improved profitability by executing daily, weekly, and monthly floor plan changes
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
  • Coached and mentored over 10 employees by offering constructive feedback and taking interest in long-term career growth
  • Raised profits 125% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues
  • Evaluated employee performance
  • Grew revenue by 300% by improving sales and service strategies

RETAIL SALES MANAGER

T-Mobile Usa Inc
09.2014 - 07.2018
  • Provided every customer with professional and polite support for sales and service needs
  • Initiated friendly conversation with each customer to determine level of assistance required
  • Worked with off-site locations to find desired items for customers
  • Built customer loyalty by engaging with and identifying product needs of customers
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Drove sales by successfully employing strategies such as upselling and cross-selling
  • Met monthly sales goals for 6 months straight
  • Increased revenue by $5000 through improved marketing
  • Won 'Manager Of The Year'

Skills

  • Cash management
  • Scheduling
  • Training
  • Team building
  • Conflict resolution
  • Fluent in Spanish
  • Inventory management
  • Problem-Solving
  • Customer service
  • Sales
  • Leadership
  • Time management
  • Hiring and Training
  • Data entry

Accomplishments

  • Increased revenue by $5000 through improved marketing.
  • Won 'Manager Of The Year'.

Timeline

Engagement Manager

Crossmark - Frontier
08.2024 - Current

RETAIL STORE MANAGER

T-Mobile Connectivity Source
09.2023 - 05.2024

BUSINESS ACCOUNT MANAGER

AT&T
02.2023 - 05.2024

NATIONAL RECRUITMENT MANAGER

Maxim Healthcare Staffing
01.2021 - 02.2023

RETAIL STORE MANAGER

T-Mobile, Global Innovative Group
07.2018 - 01.2021

RETAIL SALES MANAGER

T-Mobile Usa Inc
09.2014 - 07.2018

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DANIELA HERNANDEZ