Daniela Hribal
Arlington,VA
Summary
Committed Operations Officer skilled in increasing operational efficiency to achieve corporate goals. Detail-oriented with drive for effectively managing budgets and executing office administration tasks. Strategic professional with proven success in procedure improvement to assist in the organizational mission. Decisive and results-focused professional with superb communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Officer
VFS Global
Washington DC
10.2022 - Current
- Collaborated closely with the Consulate of France team to streamline processing procedures, ensuring strict adherence to established protocols
- Coordinated administrative tasks for cross-mission projects, ensuring efficient execution and timely completion
- Managed daily accounting tasks, ensuring accuracy and compliance with financial regulations outlined by the Consulate of France
- Implemented performance standards and procedural changes to enhance productivity and maintain high-quality standards
- Monitored, analyzed, and provided comprehensive reports on government policies and procedures, ensuring compliance and efficiency
- Conducted thorough review and analysis of applications and supporting documents to ensure adherence to established requirements and regulations, promptly addressing discrepancies
- Reviewed, identified and resolved any issues or inconsistencies found during the review process.
Case Investigator - COVID-19 Containment
Institute for Public Health Innovation
Chesterfield County
09.2021 - 09.2022
- Conducted prompt identification and comprehensive investigations with confirmed, probable and suspected cases of COVID-19
- Gathered information about cases’ symptoms, exposure history and close contacts to restrain outbreaks
- Implemented hyperlinks within exposure reports, streamlining information retrieval and communication
- Provided health education regarding guidance on isolation, quarantine, and preventive measures to patients and their contacts
- Recorded and reported each case in the Vaccine Electronic Data Submission System (VEDSS) and the Virus and Communicable Disease Application Management System (VCAMS)
- Maintained accurate records of case investigations and contact tracing activities, ensuring confidentiality and compliance with the Centers for Disease Control and Prevention (CDC)
- Enforced CDC safety and security measures and delivered guidelines for effective COVID-19 management, maintaining, always, strict confidentiality of all case-related information
- Provided guidance and support to individuals during quarantine or isolation, including information on available County assistance programs such as testing, clinical services, and other essential support services.
Disaster Assistant - Bilingual Representative
FEMA
Region 10 MD
07.2021 - 09.2021
- Engaged with affected communities to provide essential and efficient resource allocation and support services such as housing, medical care, and financial assistance
- Reviewed and processed applications for disaster assistance, ensuring all necessary documentation is collected and verified
- Collected, analyzed, and interpreted disaster-related data to support decision-making and response efforts
- Educated applicants on appeal processes and documented all actions taken
- Compiled detailed reports on disaster response operations.
Contact Tracer
Institute for Public Health Innovation
Region 7 and 8
12.2020 - 06.2021
- Conducted contact identification and reach out for COVID-19 exposures in diverse settings like schools, restaurants, offices and homes
- Provided guidance on quarantine, isolation, and preventive measures to both patients and their contacts
- Maintain accurate and meticulous documentation of contact tracing activities in VEDSS and VCAMS, ensuring confidentiality and compliance with health regulations
- Daily checked in the Virginia monitoring system, SARA, the reports of symptoms provided by each contact to deliver support based on the need
- Updated records based on reports and interviews
- Directed individuals to testing, clinical services, and other essential support services.
Front Desk and Interpreter
Source Physical Therapy
Arlington, VA
06.2020 - 11.2020
- Welcomed customers, and managed all questions, and complaints
- Administered all incoming and outgoing calls
- Scheduled appointments and updated calendars
- Serviced Customer based on needs
- Translated Spanish into English, and English into Spanish between doctors and patients, facilitating communication and understanding
- Reviewed patient’s health insurance, and processed payments
- Documented and filed all patients’ documents keeping their confidentiality according to the office and governmental standards.
Insurance Advisor
Allstate, Marie Hoffsher Agency
Reston, VA
11.2015 - 02.2020
- Assisted clients in understanding and selecting appropriate insurance policies, such as property and/or casualty insurance
- Generated sales leads through various methods, including cold calls, emails, referrals, and networking
- Developed and executed marketing strategies for new insurance contracts
- Evaluated current insurance policies and recommended new or additional coverage based on the circumstances
- Handled policy renewals, tracked claims, and educated regarding claims
- Provided policy reviews after claims were approved
- Maintained all insurance documents in a confidential manner.
Volunteer - Translator Spanish/English and Front Desk
Fauquier Free Clinic
Warrenton, Virginia
05.2013 - 10.2015
- Welcomed customers, and managed all questions, and complaints
- Administered all incoming and outgoing calls
- Scheduled appointments and updated calendars
- Serviced Customer based on needs
- Translated Spanish into English, and English into Spanish between doctors and patients, facilitating communication and understanding.
Head of the Communication Unit
CETEFOR Foundation
Cochabamba, Bolivia
06.2002 - 09.2012
- Developed and evaluated the overall communication strategy for the Foundation along with specific strategies for each program
- Planned, executed and evaluated communication campaigns both internally and externally
- Created outreach and education materials for the programs managed by the Foundation based on the different audience segments
- Ensured the dissemination strategy was followed accordingly in order to inform and educate effectively
- Tracked and measured engagement levels based on the data
- Adjusted and refined the communication strategies to improve impact
- Managed media contacts and promoted the organization’s work through media channels
- Created the financial planification for the year for the communication unit
- Managed and monitored budget allocation and spending within the communication unit, ensuring efficient resource utilization
- Ensured efficient resource utilization, avoiding waste, optimizing processes, and maximizing the impact of available resources
- Developed, and produced outreach materials
- Evaluated and adjusted the content of outreach material
- Distributed outreach materials
- Adjusted yearly financial plan for the communication unit based on the reports and results.
Volunteer - Graphic Design
Women’s Legal Office
Cochabamba, Bolivia
01.2011 - 07.2012
- Created and designed outreach materials to promote the office’s mission.
- Logistically supported all the meetings, and therapy sessions.
Education
Bachelor’s Degree - Social Communication Sciences and Journalism
Universidad del Valle
Cochabamba, Bolivia01.1995
Administration of Justice - Homeland Security
Northern Virginia Community College
Skills
- Strong written and verbal communication
- Attention to Detail
- Empathy and cultural competency
- Problem-solving
- Confidentiality
- Teamwork
- Budget management and financial reporting
- Proficient in budget allocation
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, OneNote)
- Adobe Photoshop and Adobe Illustrator
- Social media proficiency and content development
- Legal and regulatory knowledge about visas
- Expertise in logistics
- Strategic planning and execution
- Organizational Efficiency
- Cost analysis and savings
Certification
- National Security
- Fundamentals of Immigration Law, 2022
Jobinformation
12264296-WAS-DE-24, Immigration Services Officer, GS 11
Volunteer Experience
- Fauquier Free Clinic, Front desk & translator, 5/21/13, 10/31/15
- Women’s Legal Office, Graphic Design, 1/2011, 7/2012
References
- Elie Mak, Manager, VFS Global, +33 6 83 94 40 05, eliem@vfsglobal.com
- Elly Brtva, Senior Program Manager, 240.252.2332, ebrtva@institutephi.org
- Sammar Butt, Supervisor, 703.870-9444
Training
- Fundamentals of Immigration Law, American Immigration Lawyers Association, 2022
- Property and Casualty Insurance Certification, Virginia Bureau of Insurance, 2018
- ISO 9001 Certification, IBNORCA - BOLIVIA, July, 2012
Languages
Spanish
Professional
Timeline
Operations Officer
VFS Global
10.2022 - Current
Case Investigator - COVID-19 Containment
Institute for Public Health Innovation
09.2021 - 09.2022
Disaster Assistant - Bilingual Representative
FEMA
07.2021 - 09.2021
Contact Tracer
Institute for Public Health Innovation
12.2020 - 06.2021
Front Desk and Interpreter
Source Physical Therapy
06.2020 - 11.2020
Insurance Advisor
Allstate, Marie Hoffsher Agency
11.2015 - 02.2020
Volunteer - Translator Spanish/English and Front Desk
Fauquier Free Clinic
05.2013 - 10.2015
Volunteer - Graphic Design
Women’s Legal Office
01.2011 - 07.2012
Head of the Communication Unit
CETEFOR Foundation
06.2002 - 09.2012
Bachelor’s Degree - Social Communication Sciences and Journalism
Universidad del Valle
Administration of Justice - Homeland Security
Northern Virginia Community College