Daniela Iloski
Summary
Organized Patient Service Representative with [3] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to your team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Aspen Dental
12.2022 - Current
- Scanned completed forms, identification and insurance cards, maintaining patient document folders.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Referred patients to appropriate professionals and services.
Dental Assistant
Aspen Dental, FL
09.2021 - 12.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Staged tray for procedures by arranging dental instruments and equipment.
- Documented patient dental health information, medical history and vital signs for future reference.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Restaurant Manager
Angelo's Pizza, Steak And Spaghetti
04.2010 - 09.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Led and directed team members on effective methods, operations and procedures.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Restaurant Owner
La Luna Bistro
11.2004 - 04.2009
- Managed payroll, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and [12] employees.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
High School Diploma -
Nickneseor
Strugar, Macedonia Skills
- Patient Registration
- Reminder Calls
- System Updates
- Payment Collection
- Medical Billing
- Patient Greeting
- Chart Pulling
- Document Filing
- HIPAA Compliance
- Patient Admitting
- Patient Intakes
- Collection Management
- Clinic Administration
- Business Management Principles
Languages
Macedonian
Native or Bilingual
Timeline
Patient Service Representative
Aspen Dental
12.2022 - Current
Dental Assistant
Aspen Dental, FL
09.2021 - 12.2022
Restaurant Manager
Angelo's Pizza, Steak And Spaghetti
04.2010 - 09.2020
Restaurant Owner
La Luna Bistro
11.2004 - 04.2009
High School Diploma -
Nickneseor
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