Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Iloski

Summerfield,FL

Summary

Dedicated front desk receptionist with extensive experience in insurance handling and exceptional customer support. Proven expertise in document management and filing ensures efficient office operations. Recognized for delivering high-quality service while maintaining a professional demeanor. Aims to contribute strong organizational skills to enhance client satisfaction and streamline processes.

Overview

16
16
years of professional experience

Work History

Front Desk Receptionist

Aspen Dental
Lady Lake, FL
11.2022 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Dental Assistant

Aspen Dental
Lady Lake, FL
11.2021 - 12.2022
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Kept accurate records of dental treatments provided for each patient's visit.

Assistant Restaurant Manager

Angelos Pizza
Inverness, FL
06.2015 - 08.2021
  • Assisted in recruiting, training, and scheduling staff members.
  • Provided leadership and direction to restaurant employees.
  • Ensured compliance with health and safety regulations.
  • Maintained accurate records of sales transactions and other financial information.
  • Created weekly work schedules for all restaurant personnel.
  • Managed cash register operations including deposits and reconciling discrepancies.

Business Owner

La Luna Bistro
Inverness, FL
01.2009 - 03.2015
  • Identified and recruited staff members, including managers and sales personnel.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Resolved conflicts between employees or customers in a timely manner.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.

Education

High School Diploma -

Necka Nester
Skopija

Skills

  • Insurance Handling
  • Filing and sorting
  • Mail handling
  • Scheduling
  • Appointment confirmation
  • Sensitive information handling
  • Basic accounting
  • Checking balances
  • Collecting balances
  • Placing treatment plans
  • Problem-solving skills

Languages

English
Native/ Bilingual
Macedonian
Native/ Bilingual

Timeline

Front Desk Receptionist

Aspen Dental
11.2022 - Current

Dental Assistant

Aspen Dental
11.2021 - 12.2022

Assistant Restaurant Manager

Angelos Pizza
06.2015 - 08.2021

Business Owner

La Luna Bistro
01.2009 - 03.2015

High School Diploma -

Necka Nester

Similar Profiles

CREATE PROFILE
Daniela Iloski