Daniela Jaquez
Albuquerque
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SERVER
Genghis Grill
08.2022 - 02.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
KEY HOLDER
Scrubs & Beyond
11.2020 - 05.2021
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies
- Assisted customers with product selection, price checks, returns and exchanges, and special orders
- Executed opening, closing and register functions to meet business requirements
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service
- Met company standards with regards to merchandising, visual presentation, and housekeeping
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies
- Supported store manager in achievement of store goals and KPIs
ACTIVITIES ASSISTANT/ CNA
Genesis Healthcare Sandia Ridge Center
08.2016 - 03.2020
- Provided support to individuals with physical and cognitive disabilities, ensuring their safety during activities
- Created a positive atmosphere by encouraging participation in group activities
- Assisted with decorating and preparing facility for special events and seasonal parties
- Developed strong organizational and communication skills while coordinating activities for elderly residents
- Maintained accurate records of participants' attendance and progress reports
- Adapted quickly to changing circumstances while managing multiple tasks simultaneously
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Prepared residents for meals and assisted with feeding
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
PHARMACY TECHNICIAN (INTERNSHIP)
Smith's Pharmacy
10.2017 - 11.2017
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
- Maintained patient confidentiality when handling records and sensitive data
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed
CASHIER/COOK
Tortilleria Cuauhtemoc
06.2015 - 12.2015
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Cooked tortillas and bread according to recipes set by establishment
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
Education
Pharmacy Technician -
Carrington College
01.2017
HIGH SCHOOL DIPLOMA -
Atrisco Heritage Academy
05.2016
Skills
- Bilingual
- Customer service
- Strong communication
- Planning
- Written communication
- Multitasking
- Critical thinking
- Task prioritization
Certification
BLS Provider, 245411269757
Alcohol Server License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
SERVER
Genghis Grill
08.2022 - 02.2024
KEY HOLDER
Scrubs & Beyond
11.2020 - 05.2021
PHARMACY TECHNICIAN (INTERNSHIP)
Smith's Pharmacy
10.2017 - 11.2017
ACTIVITIES ASSISTANT/ CNA
Genesis Healthcare Sandia Ridge Center
08.2016 - 03.2020
CASHIER/COOK
Tortilleria Cuauhtemoc
06.2015 - 12.2015
HIGH SCHOOL DIPLOMA -
Atrisco Heritage Academy
Pharmacy Technician -
Carrington College
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