Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Javier

Amarillo ,TX

Summary

Seasoned professional with a proven track record at Copart,Demonstrated ability to manage high call volumes with professionalism, ensuring efficient problem resolution and customer service excellence, active listening, significantly enhancing customer satisfaction. Skilled in conflict resolution and team leadership, fostering a culture of collaboration and continuous improvement.

Overview

8
8
years of professional experience

Work History

Manager

Jcpenny's
11.2015 - 05.2018
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Truck Unloader

Burlington
07.2018 - 01.2020
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.
  • Unloaded packages with care and placed in proper staging area.

CSR

Copart
06.2020 - 11.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and provided backup support for organizational leadership.

Education

No Degree -

Coronado High School
El Paso, TX

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software
  • Customer Service
  • Active Listening
  • Professional telephone demeanor
  • Customer Relations
  • Documentation
  • Data Entry
  • Scheduling
  • Problem Resolution
  • Money handling abilities

Languages

Spanish
Full Professional

Timeline

CSR

Copart
06.2020 - 11.2023

Truck Unloader

Burlington
07.2018 - 01.2020

Manager

Jcpenny's
11.2015 - 05.2018

No Degree -

Coronado High School

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Daniela Javier