Summary
Overview
Work History
Education
Skills
Languages
Toastmaster
References
Timeline
Generic

Daniela Jendly

Honolulu,HI

Summary

Trustworthy , reliable with any kind of Custom Services.

Highly-Motivated with a open, curious mind and the desire to take on new challenges.

Trustworthy and reliable with any kind of Customer Services

Devoted to giving every customer a positive and memorable experience .

Interested to create valuable memories for the well being of humans.

Outgoing

Creative , inspirational in many different levels

Overview

32
32
years of professional experience

Work History

Freelance Florist

Self-employeed
Lahaina, HI
12.2022 - 08.2023
  • Created tabletop and various other custom arrangements or pieces.
  • Ordered additional supplies as needed to accommodate customer requests.
  • Inspected flower deliveries for quality assurance prior to creating any arrangement.
  • Developed seasonal arrangements using fresh cut flowers from local vendors.
  • Pruned flora and fauna to fit perfectly into bouquets and arrangements.
  • Processed sales transactions via cash register and telephone orders.
  • Maintained inventory of flower varieties, ribbons, candles, and other materials necessary for the job.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
  • Delivered products to customer locations on time.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Hairstylist/Professional Barber

Self-employeed
Lahaina, HI
03.2017 - 08.2023
  • Organized scheduling of appointments throughout the day.
  • Developed relationships with new clients through referrals from existing customers.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Updated and maintained customer information records and beauty services provided.
  • Advised clients on how to maintain their haircuts between visits.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Collaborated with other beauty professionals on projects related to hairstyling.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Pre-booked future appointments to increase repeat business.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Created updos for special occasions like weddings or proms.
  • Greeted customers, answered phones and booked appointments.
  • Responded to customer inquiries by phone, email and in person.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Educated clients on proper home hair care maintenance techniques.
  • Applied highlights, lowlights or other coloring techniques.
  • Shaved, trimmed and shaped beards and mustaches.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Provided consultations to clients about their desired hairstyle and hair care needs.

Hostess

Employer
Lahaina, HI
01.2020 - 12.2021
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained a clean and organized dining area.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Resolved any customer complaints or issues quickly and professionally.
  • Took reservations from patrons by phone or online.
  • Answered phones promptly to record and confirm reservations.
  • Stocked server areas with supplies before, during and after shifts.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Helped service staff handle demand by distributing food and beverages.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Spa Receptionist

LEI SPA
Lahaina , HI
04.2016 - 07.2018
  • Developed relationships with clients to ensure repeat business by providing excellent customer service.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Organized online bookings and processed online payments
  • Ensured all areas of the spa were properly cleaned before opening for the day.
  • Provided clients with information on spa services, packages, and promotions.
  • Kept reception area clean, organized, and stocked with necessary supplies.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Assisted with scheduling appointments, verifying client information, and taking payments.
  • Guided customers through facility tours explaining spa resources and amenities.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Managed front desk operations including phone calls, emails, and other correspondence.
  • Managed bookings for special occasions such as weddings or group spa days according to specified requirements.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Checked guests in quickly and introduced customers to the Masseus

Barista

Employer
Lahaina, HI
01.2017 - 10.2017
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Ordered and received supplies to restock beverage items.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Collected payments and provided accurate change.
  • Adhered to health department regulations concerning sanitation standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ground beans for espresso shots according to individual customer specifications.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Operated cash registers to process customer payments.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.

Hairstylist

Riedo Aerni
Bern , Switzerland
02.2011 - 04.2015
  • Upsold additional services when appropriate to increase sales volume.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
  • Shaved, trimmed and shaped beards and mustaches.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Applied highlights, lowlights or other coloring techniques.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Educated clients on proper home hair care maintenance techniques.

Business Owner

Daniela Jendly
Fribourg Switzerland, CH
05.1991 - 12.2009
  • I opened up my first business as a Hairstylist / Barber at age 22 in Switzerland where I was born and raised.
  • I created/ decorated the whole Salon with my ideas and with the help of a constructer
  • I did all the bookings and scheduling on my own
  • after a year of owning my own business I extended and hired 2 Stylists
  • Interviewed, trained and supervised employees.
  • Delegated work to staff, setting priorities and goals.
  • Negotiated contracts with vendors for supplies and services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Kept records for production, inventory, income, and expenses.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Determined pricing for products or services based on costs and competition.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Childcare Assistant

Montesorri pre school Switzerland
Fribourg CH, Switzerland
01.2007 - 12.2007
  • Provided safe, nurturing and stimulating environment for children.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Maintained safe play environment.
  • Assisted in meal preparation including preparing snacks and drinks.
  • Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
  • Instructed children in eating, resting and restroom habits.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
  • Dressed children and changed diapers.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Communicated with parents about daily activities and any concerning behaviors.

Education

High School Diploma -

High School 9 Years in Switzerland
Fribourg Switzerland
08-1985

Skills

  • Customer Service -Oriented
  • Listening Skills
  • Client Consultation
  • Decoration , Artistic Skills
  • Problem resolving
  • Team player
  • Employee Training
  • Coaching and Mentoring
  • Customer Relations
  • Relationship Building
  • Consulting
  • Performance Improvement
  • Work Planning and Prioritization
  • Attention to Detail
  • Public Speaking
  • Staff Hiring

Languages

German
Native/ Bilingual
French
Professional
English
Professional
Spanish
Limited

Toastmaster

  • I did for 2 years Toastmaster to feel more comfortable to speak in public .

References

References available upon request.

Timeline

Freelance Florist

Self-employeed
12.2022 - 08.2023

Hostess

Employer
01.2020 - 12.2021

Hairstylist/Professional Barber

Self-employeed
03.2017 - 08.2023

Barista

Employer
01.2017 - 10.2017

Spa Receptionist

LEI SPA
04.2016 - 07.2018

Hairstylist

Riedo Aerni
02.2011 - 04.2015

Childcare Assistant

Montesorri pre school Switzerland
01.2007 - 12.2007

Business Owner

Daniela Jendly
05.1991 - 12.2009

High School Diploma -

High School 9 Years in Switzerland

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