Daniela Jimenez
Orlando
Summary
Dynamic operations manager with a proven track record at Tavistock Restaurant Collection, enhancing efficiency and profitability through innovative inventory management and team leadership. Skilled in problem-solving and staff training, I consistently elevate service quality and optimize workflows, driving exceptional customer satisfaction in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Operations
Tavistock Restaurant Collection
06.2022 - Current
- Streamlined operational processes, enhancing efficiency across multiple restaurant locations.
- Led team training initiatives, improving staff performance and service quality.
- Implemented inventory management systems, reducing waste and optimizing supply chain operations.
- Analyzed financial reports to identify cost-saving opportunities and drive profitability.
- Assisted in recruiting, hiring and training of team members.
- Maintained professional, organized, and safe environment for employees and patrons.
Bartender/Server/Lead Banquet Server
Tavistock Restaurant Collection
01.2017 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated banquet setups, ensuring timely preparation and adherence to event specifications.
- Trained and mentored new staff on service protocols and best practices for efficiency.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Education
Lake Nona High School
Orlando, FLSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Staff management
- Inventory management
- Goal setting
- Workflow optimization
Certification
- Certified Trainer, Tavistock Restaurant Collection - 2020- present
Timeline
Manager of Operations
Tavistock Restaurant Collection
06.2022 - Current
Bartender/Server/Lead Banquet Server
Tavistock Restaurant Collection
01.2017 - 06.2022
Lake Nona High School
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