Hi, I’m
Daniela Knight
BOYNTON BEACH,FL
Summary
Proven track record in customer service and problem-solving, demonstrated through successful engagements with CVScaremark and self-employed babysitting services. Excelled in fostering customer loyalty and managing high-stress situations, showcasing exceptional communication and organizational skills. Achieved increased customer satisfaction rates, underlining a dependable and results-driven approach. I have great communication skills , go above and beyond for customer satisfaction , I am bilingual which is another good qualification for the job.
Overview
4
years of professional experience
Work History
Self Employed Services
Baby Sitting
05.2015 - 05.2017
Job overview
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
CVScaremark
Customer Service Representative
01.2014 - 11.2016
Job overview
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Toys R Us
Customer Service Representative
01.2014 - 10.2015
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
McDonald's
Customer Service Cashier
02.2013 - 06.2014
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
John I Leonard High SchoolPalm Beach, FL
08.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Baby Sitting
Self Employed Services
05.2015 - 05.2017
Customer Service Representative
CVScaremark
01.2014 - 11.2016
Customer Service Representative
Toys R Us
01.2014 - 10.2015
Customer Service Cashier
McDonald's
02.2013 - 06.2014
John I Leonard High School
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