Daniela Kouba
Cheyenne,WY
Overview
10
10
years of professional experience
Work History
Manicurist
Self
Cheyenne, WY
07.2014 - Current
- Educated clients on proper nail care techniques, promoting healthier nails and overall satisfaction with services rendered.
- Contributed positively to the salon''s reputation by consistently receiving positive reviews from clients both in-person and online.
- Assisted in training new team members on best practices in nail care techniques, fostering a supportive learning environment within the workplace.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
- Reduced appointment no-shows by implementing reminder calls or text messages the day before scheduled appointments.
- Continuously updated knowledge of industry trends through attending workshops and trade shows, ensuring cutting-edge skills were offered to clients.
- Promoted salon''s brand by participating in community events showcasing our nail services to potential customers.
- Grew repeat client base through effective marketing and customer service.
- Responded to customer requests and concerns about gel application and nail art designs.
- Maintained inventory management systems for efficient ordering of supplies, reducing waste and ensuring availability of necessary tools at all times.
- Increased customer loyalty through exceptional customer service and maintaining a clean, sanitary workstation.
- Implemented effective sanitation protocols to ensure compliance with state health regulations and maintain a safe environment for both staff and clients.
- Provided specialized treatments such as acrylic or gel extensions to cater to a diverse range of client needs and preferences.
- Collaborated with other team members on special projects like bridal parties or group manicure events, ensuring smooth coordination of services and an enjoyable experience for all involved.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Followed pre-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.
- Established rapport with clients through active listening skills, understanding their preferences, and making suitable recommendations based on their needs.
Seasonal Sales Associate
Bath And Body Works, Limited Brands
Cheyenne, WY
10.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Laramie County Community College
Cheyenne, WYManicuring -
San Antonio Beauty College
San Antonio, TX11.1998
Diploma -
Samuel Clemens High School
Schertz, TX06.1997
Skills
- Ingrown Nail Treatment
- Customer Service
- Problem-solving skills
- Nail Extensions
- Time Management
- Verbal and written communication
- Commitment to quality and service
- Client satisfaction
- Advanced interpersonal skills
- Sanitation Procedures
- Client Relations
- Scheduling
- Customer Needs Assessment
- Inventory controls
- Operations leadership
- Customer Education
- Schedule Maintenance
- Promotional planning
Timeline
Seasonal Sales Associate
Bath And Body Works, Limited Brands
10.2023 - 12.2023
Manicurist
Self
07.2014 - Current
Laramie County Community College
Manicuring -
San Antonio Beauty College
Diploma -
Samuel Clemens High School