Daniela Ladd
Porter,TX
Summary
I am well sculpted in all ways of customer service, with extensive knowledge in marketing and creative outreach. I know my way around a kitchen and a restaurant, I can settle customer disputes and smoke a mean brisket. Over the last ten years I have acquired many skills and worked many jobs, but none as rewarding and fulfilling as being a mother. Along with motherhood comes exploration into my creative attributes. Dabbling in Social Media Content Creating, Video Games Streaming and Video Editing. I can share music, jokes and love for all things food. A type spunk and creativeness has kept me on an adventure into many other things along the way, like the art of making coffee and the importance in the quality of the water. Now I want to steamroll a path for myself and my family towards environmental awareness, Self sustainability and minimum waste.
Overview
7
7
years of professional experience
Work History
Writer
Self Employed Writer
Porter, TX
11.2021 - Current
- Proofread applications written by colleagues to correct spelling, punctuation and grammar.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Researched and wrote technical articles on [Natural Resources, Parks and Recreation and Human Resources] for [Social and Local Media] publications.
- Organized material to research and complete writing tasks.
- Wrote word assignments according to instructions.
- Interviewed individuals by phone, video chat and in person to write [Fiction/Nonfiction] stories for weekly newspaper column.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
Manager
Starbucks
Houston, TX
11.2019 - 10.2021
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Directed staff and managed annual capital budget.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Restaurant Owner/Operator
Sunday Dinner
Conroe, TX
12.2015 - 01.2018
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Recruited, hired and trained talented staff to fill vacancies.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
Missionary
UnderOver
Conroe, TX
04.2011 - 06.2014
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- Sourced materials and labor to meet facility construction needs.
- Volunteered in overseas locations and in various roles.
- Trained many new missionaries on effectively sharing the Gospel in my community.
- Gave many talks in churches about christianity religion to promote faith, compassion and encourage volunteerism.
- Handled numerous calls per day to address customer inquiries and concerns.
- Managed on-site evaluations, internal audits and customer surveys.
- Identified issues, analyzed information and provided solutions to problems.
- Led groups of volunteers on community service missions through areas to preach, educate on Bible teachings and promote homeless awareness.
- Taught local peoples skills to improve living conditions.
Education
GED -
Lonestar College System
Kingwood, TX08.2014
Willis High School
Willis, TX04.2010
Skills
- Creative Thinking
- Marketing Strategies
- Idea Brainstorming
- Verbal and Written Communication
- Decision Making
- Critical Thinking
- Originality and Creativity
- Information Gathering
- Social Media Platforms
- Media Production
- Broadcast Advertising Material
- Video Creation and Editing
Timeline
Writer
Self Employed Writer
11.2021 - Current
Manager
Starbucks
11.2019 - 10.2021
Restaurant Owner/Operator
Sunday Dinner
12.2015 - 01.2018
Missionary
UnderOver
04.2011 - 06.2014
GED -
Lonestar College System
Willis High School
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