Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Lara

Fort Polk,LA

Summary

Team player with strong background in differents environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable focused on going above and beyond to support team and serve customers. Trained and offering top-notch efficient abilities. Motivated to continue to learn and grow as personal level and professional.

Overview

3
3
years of professional experience

Work History

Customer service

AAFES
Frederick, MD
09.2021 - 02.2022
  • Fast learning Ease of Speech
  • Cleaning and Hygiene, Ordering and Stocking Employee training
  • Food preparation
  • Presented different repair options to customers to help each person make appropriate choices.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.

Store Associate

Lidl US
Frederick, MD
05.2021 - 09.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Front Line Cook

Panera Bread
Frederick, MD
09.2019 - 03.2020
  • Ensured that food was stored at the proper temperature as required by food safety regulations
  • Followed specifications and orders, prepared ingredients and gathered dishes for serving
  • Partnered with other line cooks in assisting chefs with preparing ingredients, cooking menu items, and arranging dishes based on recipes ordered
  • Determined special requests from guests and prepared food accordingly
  • Established and maintained cordial and professional working relationships with other staff, supervisors, and customers
  • Cooked, arranged, and presented high-quality food while following standardized protocols
  • Verified that prepared food met requirements for quality and quantity
  • Closely followed recipes to give customers consistent quality and positive experiences with each visit
  • Ordered and took delivery of supplies
  • Cooked exact number of items ordered by each customer, working on several different orders simultaneously
  • Consistently cleaned, organized and sanitized food stations, equipment and utensils to protect customers from the risk of infection
  • Engaged with customers to understand and resolve issues and answer product questions.

Customer Service Representative

Hotel Santa Maria
02.2017 - 10.2018
  • Honduras
  • Recommended products and services to members and educated customers about relevant offerings
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
  • Cross-sold financial services aggressively to customers and followed up with existing account holders to offer new products
  • Advised customers on status of merchandise ordered and arranged for pickup and delivery
  • Returned customer calls, responding to inquiries and complaints effectively
  • Resolved customer inquiries, complaints, and issues while proactively using different techniques to provide solutions
  • Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
  • Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation
  • Communicated with clients over various platforms such as phone, email, web portal and chat
  • Issued refunds, merchandise exchanges, and price adjustments in
  • Education compliance with company policies
  • Responded to questions and followed up on customer interactions
  • Trained new associates on store programs and policies
  • Answered incoming calls and assisted customers with questions
  • Utilized organization's computer system to look up and record information concerning member accounts
  • Assisted associates with problem resolutions
  • Trained and developed new team members on customer service initiatives and operational procedures.

Education

Liceo Jesus De Nazareth
Comayagua, HN
11.2016

Skills

  • POS Systems and Ordering Platforms
  • Information Updates
  • Data Entry and Maintenance
  • External Audits

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer service

AAFES
09.2021 - 02.2022

Store Associate

Lidl US
05.2021 - 09.2021

Front Line Cook

Panera Bread
09.2019 - 03.2020

Customer Service Representative

Hotel Santa Maria
02.2017 - 10.2018

Liceo Jesus De Nazareth

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Daniela Lara