Google suit
Daniela Lara
Virtual Assistance - Project Manager Assistance - Customer Service.
Summary
Dedicated and detail-oriented Project Coordinator with a proven track record of successfully managing and executing projects and permitting department. Exceptional organizational skills combined with strong communication abilities facilitating seamless collaboration among cross-functional teams. Proficient in project scheduling, multitasking and resource allocation. Experienced in utilizing project management tools and software to streamline workflows and optimize project outcomes. Adept at problem-solving and adept at handling multiple tasks simultaneously in fast-paced environments. Demonstrated ability to adapt quickly to changing priorities and deliver results within tight deadlines. I am exclusively seeking remote opportunities to maximize efficiency and flexibility in my role.
Overview
6
6
years of professional experience
2
2
Languages
Work History
PROJECT MANAGER ASSISTENCE | PERMITTING SPECIALIST
Phoenix Solar
1 2022 - 03.2024
- Senior Permit Specialist and Project Manager Assistant
- Overseeing operational efficiency and regulatory compliance for a team of
4 members. - Provided high-level support to Executive Officers, including the CEO. ·
Managed complex calendars and organized meetings across different
time zones. - Provided weekly reports on project status and timelines. ·
Assisted in the onboarding process for new team members in El Salvador. ·
Equipped to handle high-stress situations with professionalism and
effectiveness. - Engaged directly with municipalities to secure permits and coordinated
inspections. - Reviewed engineering site plans, permit forms, and additional
documentation daily for submission readiness. - Collaborated with installation crews and masters to address corrections or
changes required by the city or utility companies. - Coordinated city inspections and site surveys with masters and
customers. - Provided weekly project reports. ·
Sent confirmation of passed city inspections to utility companies. - Ensured accurate documentation and communicated terms effectively to
customers. - Verified all documentation for timely financial company approvals. ·
Reviewed and prepared complete site survey pictures for the engineering
department. - Hired and trained new members for the contract department.
CUSTOMER SERVICE - SERVICE COORDINATOR
Telus International
01.2018 - 01.2022
- Customer Service Specialist
- Proven track record of handling calls daily.
- Signing up new customers and retrieving sensitive data.
Providing detailed product information. - Expertise in using de-escalation techniques to resolve conflicts effectively.
- Ensuring customer satisfaction.
- Proficient in scheduling installations and service calls for fiber dynamic
internet and VoIP services. - Skilled in ordering services from internet providers.
Collaborated with multiple teams, including sales representatives,
installers, and project managers, serving as the primary point of contact
for customers. - Generated and provided weekly reports.
Scheduled weekly meetings via Google Meet for project managers and
clients' CEOs.
Education
HIGH SCHOOL -
General Francisco Morazan.
San Salvador, El Salvador 01.2011 - 2012.05
Skills
Documentation Management
undefinedSoftware
Microsoft
Airtable
Dropbox
Site capture
Jobforms
Sales force
Timeline
CUSTOMER SERVICE - SERVICE COORDINATOR
Telus International
01.2018 - 01.2022
HIGH SCHOOL -
General Francisco Morazan.
01.2011 - 2012.05
PROJECT MANAGER ASSISTENCE | PERMITTING SPECIALIST
Phoenix Solar
1 2022 - 03.2024
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