Google suit
Daniela Lara
Virtual Assistance - Project Manager Assistance - Customer Service.
Summary
Dedicated and detail-oriented Project Coordinator with a proven track record of successfully managing and executing projects and permitting department. Exceptional organizational skills combined with strong communication abilities facilitating seamless collaboration among cross-functional teams. Proficient in project scheduling, multitasking and resource allocation. Experienced in utilizing project management tools and software to streamline workflows and optimize project outcomes. Adept at problem-solving and adept at handling multiple tasks simultaneously in fast-paced environments. Demonstrated ability to adapt quickly to changing priorities and deliver results within tight deadlines. I am exclusively seeking remote opportunities to maximize efficiency and flexibility in my role.
Overview
6
6
years of professional experience
2
2
Languages
Work History
PROJECT MANAGER ASSISTENCE | PERMITTING SPECIALIST
Phoenix Solar
1 2022 - 03.2024
- Senior Permit Specialist and Project Manager Assistant
- Overseeing operational efficiency and regulatory compliance for a team of
4 members. - Provided high-level support to Executive Officers, including the CEO. ·
Managed complex calendars and organized meetings across different
time zones. - Provided weekly reports on project status and timelines. ·
Assisted in the onboarding process for new team members in El Salvador. ·
Equipped to handle high-stress situations with professionalism and
effectiveness. - Engaged directly with municipalities to secure permits and coordinated
inspections. - Reviewed engineering site plans, permit forms, and additional
documentation daily for submission readiness. - Collaborated with installation crews and masters to address corrections or
changes required by the city or utility companies. - Coordinated city inspections and site surveys with masters and
customers. - Provided weekly project reports. ·
Sent confirmation of passed city inspections to utility companies. - Ensured accurate documentation and communicated terms effectively to
customers. - Verified all documentation for timely financial company approvals. ·
Reviewed and prepared complete site survey pictures for the engineering
department. - Hired and trained new members for the contract department.
CUSTOMER SERVICE - SERVICE COORDINATOR
Telus International
01.2018 - 01.2022
- Customer Service Specialist
- Proven track record of handling calls daily.
- Signing up new customers and retrieving sensitive data.
Providing detailed product information. - Expertise in using de-escalation techniques to resolve conflicts effectively.
- Ensuring customer satisfaction.
- Proficient in scheduling installations and service calls for fiber dynamic
internet and VoIP services. - Skilled in ordering services from internet providers.
Collaborated with multiple teams, including sales representatives,
installers, and project managers, serving as the primary point of contact
for customers. - Generated and provided weekly reports.
Scheduled weekly meetings via Google Meet for project managers and
clients' CEOs.
Education
HIGH SCHOOL -
General Francisco Morazan.
San Salvador, El Salvador 01.2011 - 05.2012
Skills
Documentation Management
Service Coordination
Customer Relationship Management
Communication Skills
Documentation Management
Regulatory Compliance
Documentation Management
Proficiency in Office programs
Audit reporting
Teamwork and Collaboration
Attention to Detail
Software
Microsoft
Airtable
Dropbox
Site capture
Jobforms
Sales force
Timeline
CUSTOMER SERVICE - SERVICE COORDINATOR
Telus International
01.2018 - 01.2022
HIGH SCHOOL -
General Francisco Morazan.
01.2011 - 05.2012
PROJECT MANAGER ASSISTENCE | PERMITTING SPECIALIST
Phoenix Solar
1 2022 - 03.2024