DANIELA LARRANAGA
Customer Service
McAllen,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
TRUFIT ATHLETIC CLUB
McAllen, TX
08.2021 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Trained new personnel regarding company operations, policies and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Specialist
SENTURE LLC
McAllen, Texas
01.2021 - 08.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees
- Handled over 55 calls per shift signing up new patients for the Covid-19 Vaccines, retrieving patient's data
- Developed customer service improvement initiatives to decrease customer wait times.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
Bartender
The Flying Walrus
McAllen, Texas
10.2018 - 01.2020
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Polished glassware, bussed tables and removed debris to keep customer areas clean
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Set up glassware, liquor and other necessary supplies for special events
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Improved and applied social media marketing strategies to increase patronage.
Bartender
Kirby Ice House
Houston, Texas
03.2017 - 11.2017
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
Degree - Business Administration And Management
South Texas College
Skills
Leadership Skillsundefined
Timeline
Customer Service Representative
TRUFIT ATHLETIC CLUB
08.2021 - 02.2022
Customer Service Specialist
SENTURE LLC
01.2021 - 08.2021
Bartender
The Flying Walrus
10.2018 - 01.2020
Bartender
Kirby Ice House
03.2017 - 11.2017
Degree - Business Administration And Management
South Texas College
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