Daniela Ledesma
Lancaster,CA
Summary
Motivated Communication Studies graduate with a strong foundation in effective communication strategies. Proven ability to build relationships and drive results in collaborative environments. Committed to contributing innovative ideas and a dedicated work ethic to achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Tilly's
Palmdale, CA
04.2025 - Current
- Supervised and trained a team of 20+ sales associates across various age groups.
- Supported store manager in daily functions, including employee evaluations and performance management.
- Effectively delegated responsibilities to optimize store operations and customer service.
- Developed strategies to boost customer engagement levels.
- Maintained operational paperwork for accuracy and regulatory compliance.
- Controlled document processes for archiving and retrieval of official records.
Assistant Manager
Claire's
Palmdale, CA
06.2023 - 04.2025
- Supervised daily operations to maintain high-quality customer service and efficient workflows.
- Leveraged extensive product knowledge to assist customers in locating desired merchandise.
- Conducted performance evaluations, providing feedback that promoted team improvement.
- Implemented business strategies designed to meet sales targets and enhance profitability.
- Upheld compliance with safety regulations, company policies, and industry standards.
- Facilitated hiring processes by reviewing applications and selecting qualified candidates.
Shift Leader
Yogurtland
Lancaster, CA
07.2021 - 11.2023
- Created a welcoming atmosphere by maintaining cleanliness and orderliness in the store.
- Mentored new team members for improved operational efficiency and smooth transitions.
- Handled cash transactions and managed sales processes alongside inventory replenishment.
- Revamped marketing displays to ensure the store's visual appeal remained current.
Education
Bachelor of Science - Communication Studies
Csun
Northridge, CA05.2025
Skills
- Microsoft Office proficiency
- Design skills
- Collaborative teamwork
- Presentation effectiveness
- Mentoring and training
- Document management
- Typing accuracy (60 WPM)
- Event organization
HONORS & AWARDS
Fall Dean's List (2021-2025)
Spring Dean’s List (2021-2025)
Honors Convocation Award
Volunteer Experience
Volunteer Coordinator
Community Outreach Program, Lancaster, CA
●Advertising volunteer positions, interviewing candidates, conducting
background checks, and handling initial paperwork.
●Training on active listening, mental health awareness, crisis intervention, and
the specific protocols of the program.
●Creating volunteer schedules, ensuring adequate coverage for all activities,
and managing last-minute changes or absences.
●Understanding the needs of the program and the strengths of each volunteer.
Tracking volunteer hours, contact information, training certifications, and
performance evaluations.
Volunteer Member
Forever Friends, Lancaster, CA
●Assisted in planning and running social events and activities tailored for special
needs students.
●Provided one-on-one support to students, helping them with daily learning
activities and assignments.
●Built positive relationships with students, serving as a mentor and friend to
promote social inclusion.
●Modified activities and provided adaptive tools to ensure all students could
participate fully.
●Worked closely with teachers and program staff to support students needs and
program goals.
●Encouraged and celebrated student achievements to build confidence
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Tilly's
04.2025 - Current
Assistant Manager
Claire's
06.2023 - 04.2025
Shift Leader
Yogurtland
07.2021 - 11.2023
Bachelor of Science - Communication Studies
Csun