Daniela Leonhardt
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Adept in quickly identifying customer needs and problem solving.
Overview
24
24
years of professional experience
Work History
Independent Sales Consultant
Opulenza Designs
04.2017 - Current
- Fostered strong relationships with clients through consistent communication and collaboration.
- Handled confidential customer business and operational information.
- Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
- Assisted clients in identifying new market opportunities, leading to successful expansion efforts.
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
- Conducted comprehensive product demonstrations, ensuring clients understood the benefits and value of the products offered.
- Increased sales revenue by building strong relationships with clients and providing exceptional customer service.
- Overcame objections skillfully during sales presentations, resulting in increased closed deals ratio.
- Established trustworthiness and credibility among clients by demonstrating extensive knowledge of products and services.
- Built relationships with customers and community to promote long term business growth.
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Medical Billing Specialist - Part Time Consultant
Got Your Six Counseling Services
06.2023 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
Brand Ambassador - Contractor
Brand Builders
10.2022 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
House Mother
Self Employed
07.2006 - Current
- Managed household finances responsibly, ensuring adequate funds for necessities and special events.
- Developed life skills programs for residents, including budgeting, cooking, and time management.
- Provided emotional support during difficult times, helping residents navigate personal challenges.
- Enhanced residents'' well-being by creating a safe and nurturing living environment.
- Evaluated resident progress regularly through meetings with school staff members or counselors to ensure adequate support was provided.
- Organized group activities to promote bonding and teamwork among residents.
- Served as a positive role model by consistently demonstrating responsible behavior and decision-making skills.
- Implemented clear rules and expectations for resident conduct while maintaining fairness in disciplinary actions when necessary.
- Coordinated transportation arrangements for school activities, appointments, and other outings as needed.
- Organized seasonal celebrations to create lasting memories for residents within the home setting.
- Managed day-to-day operation of home to comply with household needs.
- Provided crisis management and intervention during emergency situations.
Independent Consultant
Silpada Designs Jewelry
04.2006 - 05.2016
- Fostered strong relationships with clients through consistent communication and collaboration.
- Built a team of individual consultants who owned their own businesses through Silpada.
- worked with the company until their operations shut down in July 2016
Accounts Receivable Manager
KCS Landscaping Management Inc
11.2005 - 10.2007
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Implemented new filing/storage system in preparation for audits and tax compliance.
Front Desk Agent to Credit Manager
St Regis Hotel
10.2000 - 10.2005
- Started at the front desk, simultaneously learning all duties related to concierge and housekeeping.
- Promoted to reservations as first "Guest Historian" in Starwood properties history. Managing and anticipating all VIP guest special needs.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Served as liaison between all hotel departments to ensure five star accommodations for all guests.
- Later promoted to Credit Manager while simultaneously holding position of Director of Safety Committee.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
Foreign Language Interpreter/ Translator
Spotsylvania and Stafford County Public Schools
11.2014 - 03.2020
- Supported school staff in providing accurate and empathetic interpretation of their concerns.
- Translated documents as requested by the county.
- Facilitated communication between staff and families in German, French and English.
Education
Intl Baccalaureate Languages & Literature
Lycee Rochambeau
Bethesda, MD06.2000
Irish Dance, Understudy For TCRG
O'Neil-James School of Irish Dance
Falls Church, VASkills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Safety Compliance
- Client Relationship Building
- Goal-Oriented
- Effective negotiation
- Customer Acquisition
- Customer Engagement
- Exceptional communication
- Collaboration Abilities
Languages
German
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Billing Specialist - Part Time Consultant
Got Your Six Counseling Services
06.2023 - Current
Brand Ambassador - Contractor
Brand Builders
10.2022 - Current
Independent Sales Consultant
Opulenza Designs
04.2017 - Current
Foreign Language Interpreter/ Translator
Spotsylvania and Stafford County Public Schools
11.2014 - 03.2020
House Mother
Self Employed
07.2006 - Current
Independent Consultant
Silpada Designs Jewelry
04.2006 - 05.2016
Accounts Receivable Manager
KCS Landscaping Management Inc
11.2005 - 10.2007
Front Desk Agent to Credit Manager
St Regis Hotel
10.2000 - 10.2005
Intl Baccalaureate Languages & Literature
Lycee Rochambeau
Irish Dance, Understudy For TCRG
O'Neil-James School of Irish Dance