Daniela Lezcano
Raleigh
Summary
Bilingual and detail-oriented professional with strong experience in customer service, compliance, and teamwork. Motivated to transition into Human Resources or Quality roles, applying excellent communication skills, problem-solving, and attention to detail.
Overview
5
5
years of professional experience
Work History
Bartender and Server
Ay Por Dios Restaurant
09.2024 - Current
- Crafted diverse alcoholic and non-alcoholic beverages, including mixed drinks, cocktails, and specialty drinks. Supported teams and customers to create a positive service environment. Monitored stock levels of alcohol, mixers, and bar supplies, reordering as needed. Maintained cleanliness and organization of the bar area, adhering to health and safety standards. Processed payments, operated the POS system, and managed tabs accurately. Verified customers' identification to confirm legal drinking age compliance. Collaborated with waitstaff and kitchen staff to facilitate smooth service operations. Built a loyal customer base through excellent service and personalized drink recommendations. Managed bar operations during high-volume events, contributing to overall event success. Maintained a record free of alcohol-related incidents, complying with liquor laws. Coordinated with colleagues during peak service times to enhance operational efficiency.
Server/Customer Service/Cashier
Mi Casita Mexican Restaurant
02.2021 - 12.2023
- Assisted customers with inquiries to maintain satisfaction and support sales growth. Participated in onboarding and training of new team members to enhance service quality. Delivered food and beverages promptly while addressing customer needs.
Education
Associate of Science - General Education & Pre-Requisite Coursework
Wake Technical Community College
Raleigh, NCHigh School -
La Despensa Ciudad Verde (Bogotá-Colombia)
12.2017
Skills
- Communication & Interpersonal Skill
- Attention to Detail & Compliance
- Time & Task Management
- Team Collaboration
- Bilingual (English / Spanish)
- Conflict Resolution & Problem Solving
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bartender and Server
Ay Por Dios Restaurant
09.2024 - Current
Server/Customer Service/Cashier
Mi Casita Mexican Restaurant
02.2021 - 12.2023
High School -
La Despensa Ciudad Verde (Bogotá-Colombia)
Associate of Science - General Education & Pre-Requisite Coursework
Wake Technical Community College