Daniela Lima
Naples,FL
Summary
Dedicated and organized professional with experience in inventory coordination, cashier operations, and excellent customer service skills. I'm currently pursuing a degree in Nursing, bringing a strong interest in healthcare and a compassionate approach. I'm seeking for a position where I can use my communication, organizational and administrative skills.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
De Leon Medical Center
12.2022 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Cashier
Sunshine Ace Hardware
11.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked shelves near the cashier area and ensure product displays are tidy..
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL12-2026
GED -
Lorenzo Walker Technical College
Naples,FL07-2024
Skills
- Strong communication and interpersonal skills
- Basic math and computer skills
- Microsoft office (Word, Power Point, Excel)
- Customer service experience (over 3 years)
- Attention to detail and accuracy
- Basic Administration Skills (phone handling, filing)
- Adaptability and Problem Solving
- Cash handling and POS System experience
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Receptionist
De Leon Medical Center
12.2022 - 11.2024
Cashier
Sunshine Ace Hardware
11.2021 - 12.2022
Associate of Arts - General Studies
Florida SouthWestern State College
GED -
Lorenzo Walker Technical College
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