Daniela Lima
Naples,FL
Summary
Dedicated and organized professional with experience in inventory coordination, cashier operations, and excellent customer service skills. I'm currently pursuing a degree in Nursing, bringing a strong interest in healthcare and a compassionate approach. I'm seeking for a position where I can use my communication, organizational and administrative skills.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
De Leon Medical Center
12.2022 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Cashier
Sunshine Ace Hardware
11.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked shelves near the cashier area and ensure product displays are tidy..
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL12-2026
GED -
Lorenzo Walker Technical College
Naples,FL07-2024
Skills
- Strong communication and interpersonal skills
- Basic math and computer skills
- Microsoft office (Word, Power Point, Excel)
- Customer service experience (over 3 years)
- Attention to detail and accuracy
- Basic Administration Skills (phone handling, filing)
- Adaptability and Problem Solving
- Cash handling and POS System experience
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Receptionist
De Leon Medical Center
12.2022 - 11.2024
Cashier
Sunshine Ace Hardware
11.2021 - 12.2022
Associate of Arts - General Studies
Florida SouthWestern State College
GED -
Lorenzo Walker Technical College
Similar Profiles
Noah AndersonNoah Anderson
Instrument Technician Helper at Ponce De Leon Music CenterInstrument Technician Helper at Ponce De Leon Music Center
JUDIHT BLANCO DOMINGUEZJUDIHT BLANCO DOMINGUEZ
Pharmacy Technician at Leon Medical CenterPharmacy Technician at Leon Medical Center
Zahamira VielZahamira Viel
ACCOUNTING ASSISTANT at LEON MEDICAL CENTERACCOUNTING ASSISTANT at LEON MEDICAL CENTER